I used Parcel Compare for sending my parcel to Slovakia. It was picked up on the 6th of April 2021 It was birthday presents for my cousin’s kids. Nothing unusual. I was tracking my parcel regulary and tracking was saying ‘in transit’. As parcel was in transit for a few weeks I contacted Parcel Compare and they said receiver didnt clear customs and the parcel is being sent back to me, in a cheeky way they also sent me an invoice for paying again to have the parcel returned. Receiver and me never knew about customs duty as nobody notified us. They do not accept their failure and clear mistakes. How should I know we need to pay for customs with no contact regarding this customs charge and on their website saying ‘in transit’! It is the 9th of May 2021 and still my parcel is “in transit” and they are asking me to pay for it to be delivered back to me! I found their service very unpleasant. Its sounds cheap but in the end is double the price and your parcel will not be delivered I will never recommend this company