Absolutely awful service. Parcel collected 22 March with website saying next day out for delivery, for the next three days website saying out for delivery. Given this was a large parcel whose contents were expensive I kept on chasing up, had to raise a claim which was supposed to be resolved within ten days. Parcel delivered 7 April, I told the company they hadn’t informed me! Their website gave information which eventually said it had been delivered to a village 10 miles away from its intended destination. I was given verbal assurances by phone the parcel was being delivered that day, website said in transit, local parcel centre said they hadn’t received when website said they had, what is totally wrong is they are not covered by an industry ombudsman. Do not use them. Refusing to give refund.