Just like everyone else really please AVOID this company, we sent a parcel back to a bathroom supplier in its original packaging, unopened as we realised it was too big for our bathroom, they now say UPS didn’t even attempt to deliver as the parcel was damaged due to poor packaging!! We have proofs that it was well packaged in a wood crate with photos and emails from the supplier, they on their side have not provided any proof and it’s just what someone says!! We even purchased additional insurance which seems to be another scam. We are going to the small claim court out of principle, they are scamming people constantly