I should have looked at these reviews before using the company. I paid them £70 to ship a parcel to Japan, they told me the address was incorrect and my time to ship had lapsed. I would get my parcel returned to me but at a cost of £93, which I refused to pay. They then took the amount straight out of my bank account! My bank were too late to stop the amount and I still haven't received my parcel back, despite it being in the next county. Since when does it cost more to ship to the next county in the same country, than sending overseas? They now have a very expensive item of mine and £163 for doing nothing. No doubt they'll sell my item and make even more money from it. All attemps at contacting the company have failed, they refuse to answer emails, letters of complaint, nothing. If you are looking here to get some advice about using this company, I'm pleading with you - DON'T! Complete scam artists and have reported to Trading Standards.