NEVER EVER use Parcelcompare ! I was sending a parcel from the U.K. to NZ it was collected by UPS as booked on the 25th March I tracked to Heathrow until the 29th then all tracking stopped. I waited a few days then contacted them asking for tracking info . The parcel was supposed to be delivered on the 5th April . I waited some time to be told they would have to investigate further . After a couple of weeks I received a short email saying there was a size issue. I had to ask what it was and it was a week later before anyone responded. I also asked why I had to contact them almost a month after my parcel was collected to find out where it was . My parcel was returned back to me today without being told when it would be arriving only to find when I got home it was dumped on my doorstep in VERY poor condition. They had the check to charge me for it’s return after already costing me £118 ( including insurance) We opened the very damaged box only to find that the item is damaged. Given that it’s a metal chandelier which is impossible to bend by hand it must have been very badly handled to bend it as they have . UPS is the courier service we booked through parcelcompare . I have emailed them but still haven’t had a response. Their customer service is absolutely shocking . The 1 star is too much I would have preferred to be able to give them a minus star