As a business, we have used Parcel Compare numerous times now. On EVERY occasion we have been asked for an additional fee because the parcel is over the billable weight and dimensions. Thankfully, we now know to take photos of each dimension and label on the box. Every time we have had the claim cancelled. It's ridiculous how this company makes it money by saying they are the middle people and it's not them charging us. I would say try to find other couriers before using parcel compare, but if you do ensure you take photos with a tape measure and label clearly showing in the photos.