We arranged a collection of two parcels and paid for the labels to be printed when the courier arrived a day late they could only find one lable wich had 1 of 2 items printed on it so the driver taped the two together to make 1 package,when they arrived at the destination which was another day late ther was a lot of damage we tried to claim on the insurance not for the full value just for the amount to rectify the damage we were told they won't pay because the recipient had not kept the packaging they had kept it and photos were supplied with our original claim then they said it wasn't packaged properly again photos provided then they said it was over weight which it was because the courier had taped 2 boxes together they then said their insurance didn't cover vehicles parts so at that point we gave up now we are getting demanding emails for more money because it was overweight they won't listen or understand the 2 parcels were weight accurately and were paid for as 2 parcels the courier joind the 2 together because they lost one of the labels Be warned this has happened to lots of people using this company