Unfortunately , like many other, I also have been ripped off by these scammers. Wish I had seen these reviews before placing my order. I sent a shipment to NZ for £495. Shipment was delivered ok. A month after the delivery, they charged £439 extra from my card without even asking me stating that the billable weight was 89KG and I declared 51KG. No way in this world that box can hold more than 51KG. We even had lots of difficulties to adjust 51KG in the box we used. Just a way to robe customers,. I contacted my bank to cancel this transaction. My bank advised to give 14 days to the retailer to fix this issue and if not sorted within this time, they will look into this. DON'T USE THIS COMPANY AT ANY COST. Take my Advice. These scammers shouldn't be allowed to operate as a company. I have written to Trading Standards as looks like they are robbing every other customer in this way. Please book directly with courier, you will be regretting later if we use this company. I have all photographic evidences but still they are not ready to refund me. I will be taking the matter to the small claims court and to every extent I could to fight my case. They have now blocked my account so I don't write them anymore messages.