These guys take no responsibility for their failings. Our parcel was labelled incorrectly by them to Brazil so got trapped in customs. There was never any tracking so we only found out after chasing them one day after the arrival date but because the parcel had been sitting in customs it was sent back out but is now lost in the either somewhere. Parcel compare are very unhelpful in the whole matter saying it’s our responsibility yet they didn’t update the tracking so how would we have known.
2 years ago
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