DO NOT USE!!! My parcel took 10 days to arrive at it's final destination and UPS damaged it. It travelled up and down the M6 daily (sometimes twice a day) while they tried to send it back to the sender (me) who didn't want it, and wanted it to continue back to the receiver damaged or otherwise as it was not mine to keep!! Parcel Compare were of no help when this was going on at all only replying to 2 emails. However, once UPS had delivered the (now damaged) parcel I have heard from them almost daily demanding the princely sum of £14 for being oversized (an amount I had already paid on the original invoice), apparently because I asked for it to be resent I have to pay this again..... but not the cost of the delivery again. I have tried to explain to numerous people that I no longer have contact with the recipient so cannot get photos of the damage (I had asked UPS to provide them but they didn't) but they have been insistent that I do so so they can make a claim for the damage which I have explained that I don't want to do, I just don't see that I should be paying further money for what has become a complete nightmare. You can't speak to anyone on the phone and it is down to the customer service representative if they allow you to speak with a manager or not (they decided that I was not worthy). The different departments do not speak to each other so you have to repeat yourself and there is no way of sending a direct email so you can include more that one person. I have had a complete nightmare over the past 5 weeks, they have no concern or care for their customers at all, I have wasted more hours that I care to calculate on this and this has caused me more stress than anyone needs. Like others have said, I wish I had read the reviews before ever entering into an agreement with his bunch of greedy boys with their bullying tactics.