Dropped my parcel at the collection point 1.5 hours before the cut off time. The website stated it would be a next day delivery. After several emails with FedEx and Parcel Compare (it is impossible to actually speak to someone) the parcel arrived 10 days late. My tracking showed it still at the collection point for 10 days. I am not entitled to a refund because I didn't select the guaranteed next date service. WHAT A PILE OF NONSENSE. I AM NOT AN IDIOT. I KNOW WHAT THE WEBSITE STATED - NEXT DAY. 10 DAYS IS A DISGRACE. I cannot believe you think you should be paid for this appaling service.