Sham of a company!! Took a second unauthorised payment of £170.80 stating my parcel was audited and found to be oversize and weight, I contacted the actual courier who confirmed there was no additional charges associated with my consignment, I am still chasing a refund despite having proof of parcel size and info from the courier. Just an endless cycle of case reference numbers and vague email responses, no other way to contact them. I have passed this onto my bank who are looking into the fraudulent actions of this company. Go direct with the couriers!!! If I could give 0 stars I would!!!