DO NOT USE THIS COMPANY WHATSOEVER It was only after a parcel that I sent was so badly damaged it wasn't recognisable that I contacted this company trying to claim as I had paid for extra insurance. They did not want to know. First of all they started asking for photographs of how badly the item was damaged and when I sent these they said they needed more and more....oh and more. I then read the reviews. God, I wish I'd read these before I parted with my money. As 99.9% of the reviews read, they told me to get lost and offered me £15 good will voucher...to spend with them!!! Pay extra and go to a courier direct. They are nothing but a set of con artists with no contact number. However, I haven't finished with this yet....