I need next day delivery of a 50kg parcel (coffee machine). I booked with Parcel compare for collection and delivery the day after. After waiting in all day it had not been collected. I called TNT who were their shipment company and they said they had no record of this transaction so it definitely wasn't going to be collected that day. I needed to honour my promise of delivery next day to my eBay buyer so had to move this 50kg coffee machine myself into the car and drive all the way from Suffolk to Waltham Abbey. I looked in vain for a telephone number for Parcel compare, tried their Live chat which was not working and wrote many, many emails from their website but to date no reply. I am seeking a full refund as did not do as they advised. What a shambles! I wish I had read the Trustpilot reviews before I booked.