Parcel force obviously is a disgrace that needs an urgent overhaul I must say. They have failed to deliver a parcel that was sent to me within the UK about a month ago, despite paying for first class delivery. They keep saying their drivers have problems with the address. Now I can’t help but wonder how other companies manage to make deliveries to this same address on an almost daily basis and the address is only hidden from Parcelforce drivers! I think it’s a shame on their part and they really need to get their act together, otherwise they may soon be out of business! I have tried severally to speak with their customer service advisors but they seem to be clueless as well and keep promising to arrange a re-delivery which has never succeeded. Even after directing them to drop the parcel at my local post office, they have still failed to do that. What on earth am I supposed to do now please? Do they expect me to forfeit my parcel due to their own incompetence? This is a disservice to humanity!!!