“Do not use this company they've cost me a lot of money as they damaged my parcel. They do not care and their customer service is atrocious. I have an email thread basically telling me tough.”
“The delivery driver said he came in to my house but no one open the door that is why he drop the parcel to neighbour. but he doesn't know i have a Ring doorbell and cctv in my house. It's clearly showing no one came to my house. I have tried to contact parcel force and waited 41 minutes on the phone then they said we were closed and cut off the line.”
“Was expected to wait in for 11 hours for delivery. No communication. Ridiculously difficult to talk to a human being, and when I did there was nothing they could do. Depot 45 minutes away only open 4pm -7pm, not open Saturdays or BH Mondays; after 3 missed deliveries I had to drag the kids to the depot after school on a Friday before the BH only to find out my parcel was still on the van until 6… there was no way I could contact the depot directly before setting out. All my fault, apparently. They didn’t even want to help or find a compromise.”
“I was at home and was waiting for parcel to be delivered. No one knocked on my door. I was definitely at home as I am partially immobile and cannot leave the house.
No instruction card was posted through my letter box.
From reading other comments, this seems to be the norm.”
“Very rude delivery driver.
Passed comment about my perfume being very strong and he could smell it from getting out of the van?
I was shocked and literally stuck for words.
Disgraceful.”
“Parcel Force your drivers are liars! Stating attempted delivery when they haven’t been anywhere near your house, made worse by the fact a premium has been paid to receive my item on a Sunday. I have a Ring doorbell, don’t waste your time telling lies just be honest: your driver ran out of time and couldn’t be bothered to deliver.”
“Absolutely Unreliable and Disappointing Service
I paid £12 for a guaranteed delivery on Saturday, 26 April, and as of Thursday evening, 1 May, my parcel has still not been delivered.
I have called customer service at least once a day, but speaking to a real person is an ordeal in itself. The system is managed by an unhelpful automated voice that makes it incredibly hard to reach an actual operator. When I finally did get through, every single time I was reassured the parcel would be delivered the next day. Obviously, that never happened.
The tracking hasn’t been updated in days, and at this point I have no idea where my parcel is or if it will ever arrive.
This has been an incredibly frustrating experience and I would strongly advise against using Parcel Force if you’re looking for a service that’s even remotely reliable or professional.”
“Scammers! They said they delivered the package and that I signed it, but I did not! The delivery driver most likely stole my package and the company is not helping.”
“There's a pattern here, clearly - same issue, they faked an "attempted delivery". In reality, two people were at home, no one came, no door bell, no card left, just a driver who couldn't be bothered to do the delivery on a Friday and lied.
I will be avoiding every company who uses them for delivery from now on. Absolutely abysmal service, they shouldn't exist.”
“Very poor service. I ordered stuff from Tkmaxx and no contact from this transport company till the day of delivery which of course I wasn't AT home as I DID NOT RECEIEVE ANYTHING till an hour before delivery. Avoid. There is no email to the company or anything!”
“they lie about attempted deliveries. Whenever they feel like they cba to pull up, they will fake an attempted delivery and update the tracking to "delivery attempted but noone at home". Very unreliable, don't expect your parcel to come on the date you were promised. People have waited a week on a promised next day delivery just to eventually collect the parcel themselves at a depot. All because they driver didnt feel like pulling up on the day. I initially ignored these reviews but regretted now that I have been played by this incompetence. Paid extra and booked day off just to get the message "delivery attempted but no one at home"”
“Parcel force is worse than Evri/ Hermes or any other parcel delivery unit. Paid for 24 hour tracking it is now 48 hours since it left our local post office and is still not been delivered. Whats the point ?”
“Usually they're OK but twice in the last ten days - mid march 2025 - the tracking system has stalled and a 48hr delivery took a week . And they delivered one parcel to the wrong address and the photo was of a different parcel .
So 90% fine , 10% disaster.”
“If I could give zero stars, I absolutely would. I received a text claiming that the driver had attended my address—this is simply not true. My front door opens directly into my front room, where I spent the entire day waiting for my parcel. Not a single card was left.
When I called the contact center, I was told I would have to pay £12 for Saturday delivery since I can't afford to take more time off work to wait for a weekday delivery. This is unacceptable! Avoid this service at all costs!”
“Delivery was due 17/03/2025 between 17.15 and 18.15, I was sat in the house, then received a message to say tried to deliver but no one available, this is so untrue, they didn’t even ring the security doorbell, disgusted. Now had to reschedule delivery, very poor service”
“Parcel force failed to deliver a parcel 2.3 miles away, and outright LIED that delivery was attempted.. for the SECOND time.
A disastrously rubbish service.”
