“A card was left with illegible writing - hence the tracking number would not register on Parceforce website. Parcel was supposed to be at a Post Office - 4 miles from here. Went there the next day (Friday). The post office was closed until next Tuesday. Have been on website again and got the robotic voice to re-deliver parcel - say they will on Monday - but how are they going to get the parcel if the post office is closed. What a shambles!!”
“Absolutely Disgusting Service – Never Again
I paid £25 for a parcel to be collected and delivered the next day, but the experience was beyond disappointing. The driver arrived and claimed he had forgotten the label. He assured me he would return to collect the parcel after retrieving it, but he never came back.
When I checked the parcel tracking, the status showed: "Collection attempted - parcel not available", which is an outright lie. My parcel was ready and waiting, but they falsely reported otherwise.
To make matters worse, I tried contacting Parcel Force over 30 times, but no one answered. They don’t even provide an email for customer service, leaving me completely helpless.
This kind of service is unacceptable, especially when you pay a premium. They don’t come on time, they don’t deliver on time, and clearly, they don’t care about their customers.
Beware! Do not use Parcel Force. You risk your parcel not being delivered and wasting both your money and time.”
“DISGUSTED
Parcel not delivered to me
Courier claims to have delivered it to a person and then leaves a photo of it on the floor. Not able to reach ANYBODY on the customer service number and website unhelpful”
“Absolutely disgusting company - utterly incompetent. £600 computer; 2 alleged attempted delivery’s over 2 day period. Utter lies - my wife waiting by the door for delivery for 2 days. 2 days work lost. They should be shut down”
“I would give zero stars if I could! This is by far the worst customer service experience I’ve ever had. The staff were rude, unhelpful, and completely dismissive of my concerns, showing no interest in resolving the issue. Their behavior was absolutely appalling!”
“Just an awful company who cannot fulfil their orders. If somebody books next day delivery, why 3 days later has it no been delivered?
For clarification, order placed Monday morning, collected the same day by PF. Yet here I am, being told it'll be with me by Saturday - this is a time sensitive order, if it doesn't arrive by Saturday, I'm in big trouble.”
“Text saying delivery attempted - I was in and nobody knocked the door. No card left. Pitiful customer service when I eventually got through to a Parcelforce operative.”
“Got a text saying your parcel was on its way at 8 o'clock at 8.10 receive a text saying it been delivered but no one was in when I checked the tracking code the van was at piccadilly in Manchester nowhere near my house then everything dissappear saying tracking had stopped and to ring a number to be told it be now tomorrow this company is a joke and waist your time waiting and no one showing up and presented to say they have been when they haven't and on the other side of town”
“I received a text from Parcelforce saying a parcel would delivered today , I told my daughter who was receiving the parcel to expect it. She said she would be in all day, then another text from parcelforce saying an attempt to deliver said parcel had failed and they had left a card. My daughter checked on her video doorbell. No parcelforce van had turned up and no card was left. Another text later from parcel force said they have left it at a post office and to get it yourself. The parcel force driver hadn’t even bothered to go to her address , I am divested 😡”
“This is possibly the worst courier I have ever dealt with. I have a particular issue that means I buy online and have things delivered. I have always been this way, even pre-covid or pre-amazon. I ordered an item from Germany and it was sent via DHL. When it arrived in the UK 2 days later my heart sank to find it had been handed over to parcel force. My parcel has been sitting with them for 3 weeks without a delivery attempt. they say it is with customs having import duty calculated but I have had no correspondence from them, I only know this because I have chased them 7 times in 3 weeks for an update. I am not even sure they know what is going on or where my parcel is as all I get is apologies and no parcel. I am still waiting for Parcel Force to contact me and let me know how much I need to pay in import duty (I have already calculated this, it is not difficult) and when they will deliver the parcel I paid for over three weeks ago. I have not experienced this with any of the other commercial couriers and it just makes Parcel Force and the UK look incompetent. I have avoided them since a bad experience some years ago and would avoid them at all costs in the future.”
“Terrible service. The delivery person wasn’t even at our home, but I received a message saying he missed me, even though I was at home. I called straight away (it was Wednesday), and the lady on the phone said she arranged a re-delivery for tomorrow.
On Thursday, I received a leaflet through my letterbox stating that my parcel was at the post office. I called again, and another lady apologized and said she arranged a re-delivery for tomorrow (Friday).
On Friday, I received a message that my parcel was at the post office. I called again, and another lady explained that the representative on Wednesday never arranged a re-delivery; she arranged for me to collect it from the post office. However, the lady on Thursday did arrange a re-delivery, and I was told I would receive my parcel within the next five working days.
The following Friday, I still had no parcel, so I called again. The parcel was still at the post office! The lady on the phone could not explain why and just kept apologizing whenever I asked what happened. She said she would mark my case as high priority, but there’s no chance it will be delivered next week.
I will never use this company again!”
“Every time ParcelForce has a delivery for me I instead get a ‘You were not in’ card, despite the fact that I have a Ring doorbell and can see them. They don’t ring the doorbell, they just post the card into my letterbox and scuttle off. Every. Single. Time.”
“2 weeks ago parcelforce tried to deliver without notification so wasn't home, so booked to pay £12 for Saturday delivery and then they tried delivery the next day, obviously not home so they left a card to say I had to collect from Bristol Depo, I spoke to customer service and received parcel on the Saturday.
TODAY 19/11/24 Had notification to say I will receive parcel between 4.51pm and 5.51pm IT IS NOW 19.42 PM AND NO PARCEL.
This has been a VERY STRESSFUL EXPERIENCE.
I DON'T feel i will be wanting PARCELFORCE to deliver for myself in future.”
“After purchasing 2 items from separate websites I was upset to find both packages were to be delivered by Parcelforce. My experience with them in the past had been disappointing mainly because of the excessive time it always takes them to deliver!! So I opted to PAY FOR NEXT DAY DELiVERY on the 2nd buy to ensure my purchase arrived! Guess what......still waiting!”
“Worst company to deal with. Was expecting a very big parcel, took the day off to be at home and then they never came. Not only this but they lied about coming to my place: I received this "We attempted to deliver your parcel on Thursday 14th November 2024 at 15:53 but no one was available. Your parcel status will be updated here and our driver will have left a card explaining what to do next." I was all day in and no ring was heard. I noticed this approximately 10min after the driver was left but the company could not do anything to inform the driver I was home. Rubbish. The guy that send this paid 170£ for this service. Absolute rubbish and liers”
“I had an awful experience with Parcelforce. The driver failed to show up on the scheduled date and time, and there was no way to contact them. When I called the Parcelforce office, the receptionist didn't offer any assistance and merely said, "Good luck chasing it!" I felt like my time was wasted waiting for a delivery that never came.
The next day, I saw that my order had been reloaded onto the van and marked out for delivery. However, the live tracker was unhelpful; it showed the van parked in a nearby area for hours, moving a short distance and then remaining stationary again. By the end of the day, I still had not received my delivery.
I really question why companies continue to use Parcelforce, as they are unreliable and frustrating to deal with.I had an awful experience with Parcelforce.”
