“I mailed an international item through my local Post Office who assured me it would be undertaken by parcel force, I was charged £85 for priority delivery which should take no longer than 3 working days
However on tracking the item I noticed that it was “held” incomplete documents
I went into the PO but was told it was not their responsibility to find out the issue it was between myself and parcel force, I was so distressed
I was issued with a phone number for parcel force which the PM had to fish from google
I called the number and was pleasantly surprised to be smoothly guided to customer service the young lady was so understand helpful by the end of the conversation I felt relaxed
She promised someone would return my call and I was like mmm right, I was not expecting this to happen, but how wrong I was when I received a call from JAIME at parcel force who informed me my telephone number was not included by the PO and that was the problem he assured me he would get my parcel out as quickly as possible, and there and then the tracking status was updated.., thank you Jaime ppl like you give faith in humanity
Then today Wednesday March 20 Ireceived a call from LEE at parcel forced who informed me JAIME had ask him to call with information regarding my package and fedex tracking number. To say I was surprised is an understatement, not in a million years did believe such service was still available with such caring ppl
Parcel force should commend and value staff like JAIME and LEE who gives the public faith in their service
Thank you JAIME and LEE continue to go the extra mile, the joy you brought to my heart will be returned to you both a thousand times xx”
“Ordered a coat from Ukraine and it came in 2 weeks. Parcelforce was the last courier in the chain and I know they get a lot of bad reviews on here but my experience was Great. The parcel was delivered on 28th February. I was told it would be with me between 12 and 1pm and it arrived at 12.15pm Excellent Service 😁😁”
“I had a problem when a parcel was going to be delivered, the driver tried to deliver it to the wrong house and no one was in so a card was put through the door , I rang parcel force and they said sorry it was delivered to wrong house and the parcel was now at local post office ,I was told it would be re delivered but no luck rang again and spoke to a lady called Melanie from Newport office and she arranged to sort it out for me,she was so helpful.x”
“Richard at Leeds depot is a true gentleman. He delivers on time and is always lovely. If all employees were like him there would be no negative reviews.”
“Fantastic customer service today, Parcelforce should make sure they keep this man! Cheerful, helpful and efficient, delivered to the area requested on shipping instructions. That's the kind of person who represents your company to it's very best. Thank you.”
“Hi I ordered and paid the import duties on a piece of badminton equipment from France dispatched 4th October, held up at Dover customs when it should have just gone through (as sealed secure), three packages (one box arrived at my house mid October, then late October a letter from parcelforce demanding £228 vat before letting me have the second parcel, I paid, the french suppliers have said they will refund me.
3 rd package apparently is in Parcel forces main depot at Coventry, I expect another ransom letter. This country is a mess thanks to ideology.”
“On Wednesday I ordered something on line, and the item was delivered today by Parcelforce, The gentleman who was called William, delivered my item with, care, Thank you Parcel force”
“NOT THE FIRST TIME THAT I'VE HAD A DELIVERY BY JASON FROM LINCOLN DEPOT. A JOY AS EVER - ALWAYS WITH A SMILE AND A CHEERY GREETING. WHEN YOU LIVE ALONE AND GET SUCH A HELPING HAND IT MAKES SUCH A DIFFERENCE. A HUGE THANKYOU. MIKE SMITH NG34 0AU P S I DO HOPE PARCEL FORCE APPRECIATE HOW GOOD HE IS.”
“Shaun Delivered for me - instead of taking the parcel back to the depot over an hour away he attempted to re deliver the same day - that’s service and it very refreshing in this day and age .”
“I have been using this company for years. We always buy additional insurance and delivery guarantees, which is the basis for a complaint. We have never had a problem with delivery, everything is delivered on time and in good condition. Until now, the package has not been able to reach my client for 6 weeks, in the meantime it returned to us to the warehouse, because there were 3 delivery attempts and my client did not have any confirmation of this at home (no photos, no notice left ... nothing), we tried to talk to him, he says that he was always waiting for this package. We were able to arrange the next delivery without any problems as part of the complaint. Very good contact with customer service. It gives 5 stars. Do not want this one unfortunate event to destroy the entire cooperation. I hope this package finally arrives.”
“Please ignore my last review it was a total misunderstanding on my behalf Parcelforce did deliver my parcel on time n did everything that were paid to do .”
“I can’t speak highly enough of how good parcelforce was for me. I sent an expensive item through them, and when it was well on the way I found out it was a scam. Parcelforce went out of there way to get the parcel stopped during transit and returned to me safely. They didn’t have to help me, but thankfully they did. And I’m extremely grateful.”
“After contacting Parcelforce about a missing parcel, the driver called round to retrieve it from my neighbours where he had left it. I don’t know his name but my delivery number was CB2910389 and I would like him to know his help was much appreciated”
“Michelle (an Irish lady) from parcel force uk deserves a pay rise!! She is incredible and helped me find a lost parcel (my error that it was lost) brilliant service!”
“Great service , ordered part for car from Manchester, arrived today to Lisburn. N.Ireland, delivery driver was friendly and courteous,Horacio was drivers name. Would recommend.”
“I am disabled so asked guy to come into my house to deliver a large hospital hospital table.
He was about 50 very affable and very helpful. He helped me pack the old unit and was most kind.
Bravo to Parcelforce for employing such a kind helpful and patient couriet”
