“Would like to say a huge thank you to parcel force employee's Gemma and Isabel in north East for helping me get my sons contact lenses to him abroad , never sent overseas before they were both such a great help. Many thanks for great customer services.”
“Spoke to Sharon at Welwyn in regards to my parcel as conflicting information online. She dealt with it efficiently and Chris from the depot rang me back to apologise for the inconvenience caused. He offered me an AM service free of charge which is a really nice gesture :-). Still waiting but the tracking points have been updated so I'm very thankful. Don't listen to the negative feedback from people. I really recommend parcel force they have been great. Yes people make mistakes but parcel force have definetly redeemed themselves! Thank you
Sarah x”
“I ordered a bottle of whiskey from a company based inScotland.
On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.”
“After an extremely bad experience with Heremes, I decided to change for extra £1.00. I saved myself hours chatting with Customers Services from Asia, absolutely clueless & frustrating of where my parcel is, eventually after a month of exchanging Emails/Phone calls Arrgh !! they paid for the missing Parcel.
Hitesh”
“brilliant service. had phone call to say would be delivered within the hour.and only just put the phone down when the bell went and it had arrived. wish all companies did such great service.well done parcelforce.”
“I was very impressed with the service I had from parcelforce today, I ordered my daughters birthday present to be delivered in 2 days, they said they would make sure it would b here in time so I was hopeful. On the day I had to pop out and of course I missed when they called, I was so disappointed when I saw the calling card, then later that day the parcelforce man had come back to see if I was in and I was and over the moon that he thought I will just chance it again and I'm so grateful for him as it made my daughters day that her present was here on time. So I would like to thank the driver for trying again and he didn't have to.”
“Delivered on named day BUT please can you give realistic delivery times. I’m sick of waiting in from 8 until 12 for it come pm. One delivery man said it was an impossible time as he didn’t even start until 1pm”
“Neil Graham in the Belfast Depot was a star in advising and arranging shipment for a suitcase to Spain. Don't book online as it's a nightmare and doesn't work. I spent numerous hours trying to sort out a booking when no labels were sent, no shipping number etc so couldn't be tracked. Went down into the local depot and Neil had everything sorted in no time. Had to cancel the online order - not easy as they couldn't find the booking number as they hadn't issued one! Note express next day delivery doesn't mean next day, in my case it was the day after - Neil did advise this.”
“Given that, like so many, my parcel was sent to the wrong depot initially, I was pleasantly surprised to find it arrived the day after arriving at the correct hub.
Thanks to Steve the driver from the Bodmin depot who helped me carry the large parcel indoors.”
“Your Delivery system is wonderful Your Tracking system is terrible.
I was sending a parcel to an elderly relative for her birthday. I have been trying to track it to make sure it got there. The system was not updated often enough to be accurate. When it was delivered all I got was that it had been delivered to a neighbour at number 2. Number 2 where? It is an isolated community the driver may know where number 2 is, as a sender I do not. The address does not have a road name. Please think of the tracking aspect and the sender more.”
“My new driver to SW2, Jeff was a complete surprise. I was 10 minutes before go out to Post office with parcel after two days no show for pick up. He was very nice, treated parcel with respect and all apologies for mix up and would speed parcel on it's way to destination.”
“After asking parcel force to deliver to the nearest post office because they are incapable of delivering to my home I am told by the automated service (Cannot speak to anyone) it will take 4 days. This company is a joke.”
“Do not use this company. Claimed to have tried to deliver (we were in) and left a card ( no card). Finding where your parcel is now is impossible. Use DPD they offer a modern delivery service.”
“Can’t fault the service from Parcelforce employees who all tried their best, were helpful, friendly and above all else showed common sense when dealing with a package that, through no fault of theirs, went astray. Parcel left Belfast on 11th Dec on route to south of England. Parcel duly arrived and first attempt at delivery was 13th. My son, who was the recipient of parcel, then contacted Parecelforce to ask for it to be redirected to his local post office. Parcelforce tracking said it was delivered and signed for by a post office employee on 14th. This is when things went wrong and for whatever reason, as it later transpired, the package ended up in Royal Mail system. From 16th to 19th my son went to said post office to collect package. Post office couldn’t find it. We contacted customer services at Parcelforce who were so helpful. Gave my son all the details he needed and even offered to send someone to the post office. Parcelforce must have contacted the post office as the next time my son went there his name was at least recognised. Anyway, on 20th when panic was setting in, we returned to pareclforce tracking to see that parcel had arrived back in Belfast at 8pm on 19th. I then, on the advice of a post office counters worker, contacted customer services at the Belfast depot. Again, professional employee listen to my query, asked me to wait while she double checked something, and when she came back she was able to tell me that parcel had got in to royal mail system and had been returned to them but not to panic and the package was already on its way back to the post Office requested by my son and should be there by 23rd Dec. To all our surprise, and immense relief, package was delivered to my son at 10am on 21st. The delivery driver had used common sense and thought that he’d try the address before taking it to the post office.”
“After sending my parcel to UK from NZ I saw the reviews on Parcel Force - most of which were negative. Long delays, charges etc. Needless to say it was worrying. I had sent a parcel and it had arrived within 2 days from pickup in NZ to UK. It then spent 6 days in Coventry.
Whilst we are all quick to respond to negative situations it is also important to respond when there is a positive outcome. This was my first experience with Parcel Force and I was quite impressed with their response once I had contacted them with my concerns.
I decided to email Parcel Force on NZ Sunday evening. I also called their Customer Service when they opened. The lady was polite and explained it could sit up to 3 weeks in Coventry. Shortly after calling them, a response to my email arrived which was prompt. It was a polite email apologising for the concern I had and informing me my parcel was through customs and on it's way to a local depot. Tuesday morning the parcel was delivered. Albeit 1 broken item and one slightly squashed box (didn't damage item inside) which could have been damaged at any point between NZ and UK.
Well done Parcel Force.”
