I ordered a bottle of whiskey from a company based inScotland. On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.