Can’t fault the service from Parcelforce employees who all tried their best, were helpful, friendly and above all else showed common sense when dealing with a package that, through no fault of theirs, went astray. Parcel left Belfast on 11th Dec on route to south of England. Parcel duly arrived and first attempt at delivery was 13th. My son, who was the recipient of parcel, then contacted Parecelforce to ask for it to be redirected to his local post office. Parcelforce tracking said it was delivered and signed for by a post office employee on 14th. This is when things went wrong and for whatever reason, as it later transpired, the package ended up in Royal Mail system. From 16th to 19th my son went to said post office to collect package. Post office couldn’t find it. We contacted customer services at Parcelforce who were so helpful. Gave my son all the details he needed and even offered to send someone to the post office. Parcelforce must have contacted the post office as the next time my son went there his name was at least recognised. Anyway, on 20th when panic was setting in, we returned to pareclforce tracking to see that parcel had arrived back in Belfast at 8pm on 19th. I then, on the advice of a post office counters worker, contacted customer services at the Belfast depot. Again, professional employee listen to my query, asked me to wait while she double checked something, and when she came back she was able to tell me that parcel had got in to royal mail system and had been returned to them but not to panic and the package was already on its way back to the post Office requested by my son and should be there by 23rd Dec. To all our surprise, and immense relief, package was delivered to my son at 10am on 21st. The delivery driver had used common sense and thought that he’d try the address before taking it to the post office.