“I would give zero stars if possible. I paid £20 (yes TWENTY POUNDS) delivery charge for what?? Supposed to be delivered Wednesday so I sit in all day - nowt, similar Thursday. On Friday I am told it will be delivered between 0850 and 0950. At 10 the tracking app tells me that a delivery was attempted but failed and a card would be in my letterbox to tell me what to do next. RUBBISH. I was in and waiting, no delivery was attempted and no card was put though my letterbox.
This is the third time they have done this to me. I tracked one as he drove past the security gate to my apartment complex, stopped, I presume looked the gate and then drove on by. Every other courier company seems to manage it but not this lot.
Avoid this shower like the plague - before buying anything online ask the supplier who the delivery company is and if they say "Parcelforce" tell them you are taking your business elsewhere.”
“Just an awful company with no help at all. Lies into your face. Steals from you.
Said made delivery attempts when I was at home. I tried to redeliver to post office. Didn’t happen. All just awful when it could be so easy.
Star rating.
Customer Service -10. Delivery -10. Redelivery -10. Help -10.
Don’t use them.”
“Parcelforce said they attempted delivery yesterday tracking reference number is ZR6745775
I can vouch they did not: I was in all day. Nor could I track my delivery nor was a calling card left.”
“Utterly useless liars. Twice in two months "a collection attempt was made" - no it absolutely wasn't. I only used them as you don't require a printer but never again. You have been warned. Parcelforce is a public sector company so they can get away with this kind of behaviour - privatise it now!”
“Ordered some trainers from Schuh last week payed for next day delivery. 7 days later no delivery and when i went on parcelforce website to see where they were it states I had a missed delivery. Ring doorbells dont lie! No one has been to the house to deliver anything and no calling card left either to state they have been . What an annoying situation when you cant actually speak to a human Parcelforce you are absolutely awful. Hopefully schuh will stop using you too as I will be writhing in to complain. Avoid this company if you can its a sham shouldnt be allowed to do this”
“Received a Delivery attempted text, despite us all being in , no message left in post box to prove a delivery had actually been attempted. No idea where my parcel is now, no idea when it is going to be re- delivered, All customer services closed because it’s a public holiday and showing their compete disregard to customer service.”
“Hermes used to wear the crown, but now Parcelfarce have stolen it.
If you want to pay money to someone and give them goods that will never see the light of day again, then this is the company for you. What you send won't get to where it's going any time soon, and the "tracking" in the 21st century is laughable:
"We have it"
"We're doing something, but not sure what"
...
Several weeks later
...
Something, something...hub...
...
You've got it (if you're really lucky)
If I buy something on eBay and see the words, "Parcelfarce", I'm pretty sure I'm going to have a fight on my hands.”
“Why not leave my package in the secure communal area like EVERY other delivery company. I now cant my retrieve it as its a bank holiday tomorrow and the post office is closed. I’m so annoyed!!!!!”
“Worse than absolutely terrible as usual. This company should really be shut down.
No card left this time, didn't drop parcel at local post office so I'm completely in the dark as to where the parcel is. The last parcel before this one was lost completely.
They only have one job, deliver the parcel & for me, they never do.
Awful, shameful, useless, expensive & consistently bad. I do not have one good thing to say about them.”
“Unless you can get to your front door at the speed of an Olympic athlete they will be off and you are left with one of their useless cards . I spoke to the company I ordered from as I would be at work the next day and they arranged for delivery to my neighbour which they ignored and tried again to deliver to me. This service is an embarrassment”
“Slow service, delayed at depots and now using extortion tactics regarding "customs fees" for their shareholders and the government. No way should a piece of metal and a helmet be cleared at customs yet be held to ransom for "Value" added tax and other fees, how is anyone adding value to something they haven't touched or worked on.
People need to stop letting this BS continue.”
“I sent a parcel to Australia on 8th March and paid extra for priority delivery, its now 27th March and the parcel is still "being prepared for export". This is the LAST time I use parcel force”
“Waiting for an eBay purchase. It was collected in Leeds and is still in Leeds 5 days later, no delivery date showing. Called customer service who know nothing. Asked to register a complaint and was given a complaint number but told there would be no follow up. Demanded a call back but the man who called me knew nothing and could do nothing. Parcelforce don’t work weekends, are clearly incompetent and demonstrably don’t care about customer satisfaction. One more part of our once good Royal Mail gone to the dogs and which won’t exist in a few year’s time. Could it be that these ex-monopolies just can’t handle the world of competition? Best avoided - use any of the others. They’re all poor but Parcelforce the worst by a big margin.”
“If I could give a zero rating I would.
It appears Parcelforce are not able to follow simple instructions, when I opted to have my parcel delivered to a local post office, this was ignored. So they still attempted delivery to home address and posted a card through the door to state they will attempt re delivery the next day! That too will be no good as I’ll be at work!”
“poor excuse for a parcel delivery company ,i cant believe this is what our royal mail post office offers.sold a mobility scooter on ebay and it turned up at the adress with bits smashed all over it,funny enough the part that was worst affected was not shown on the delivery photos ,the carry handle on the back was so bent the scooter would not unfold ,looked like it was crushed by a forklift .parcelforce offer a customer service number but there is no option to speak to an advisor ,its ridicolous and very frustrating.terrible ,terrible service total stress and frustration.oh and it was a day late !!”
“Bloody useless tried to deliver to the wrong address then expect you to pay for redelivery when they messed up leaving me without the part's I needed to finish a job worst delivery service available 😤😤!!”
“I mailed an international item through my local Post Office who assured me it would be undertaken by parcel force, I was charged £85 for priority delivery which should take no longer than 3 working days
However on tracking the item I noticed that it was “held” incomplete documents
I went into the PO but was told it was not their responsibility to find out the issue it was between myself and parcel force, I was so distressed
I was issued with a phone number for parcel force which the PM had to fish from google
I called the number and was pleasantly surprised to be smoothly guided to customer service the young lady was so understand helpful by the end of the conversation I felt relaxed
She promised someone would return my call and I was like mmm right, I was not expecting this to happen, but how wrong I was when I received a call from JAIME at parcel force who informed me my telephone number was not included by the PO and that was the problem he assured me he would get my parcel out as quickly as possible, and there and then the tracking status was updated.., thank you Jaime ppl like you give faith in humanity
Then today Wednesday March 20 Ireceived a call from LEE at parcel forced who informed me JAIME had ask him to call with information regarding my package and fedex tracking number. To say I was surprised is an understatement, not in a million years did believe such service was still available with such caring ppl
Parcel force should commend and value staff like JAIME and LEE who gives the public faith in their service
Thank you JAIME and LEE continue to go the extra mile, the joy you brought to my heart will be returned to you both a thousand times xx”
