“Awful service, tried to deliver twice but didn't leave a card, the website kept crashing and it didn't recognise my tracking number. I called customer service and was cut off after 45 minutes in a queue, tried again for another hour and it cut me off saying the office is now closed. Called them again the next day and got through to a very rude advisor in a foreign call centre who just couldn't care less and tried to fob me off with it being out for a third delivery attempt on a Saturday! I finally drove 10 miles to the local parcel force depot and picked up my parcel after 30 minutes of searching. I don't really have an issue with the delivery drivers or the depot staff, it's the customer service department, they've become truly awful. It's so sad to see a decent business head the same was as Evri, I'm not sure I'll be sending parcels via parcel force any more.”
“Absolutely horrible service.
I called 4 times already as they kept “attempting” to deliver my parcel, when in fact no one has ever knocked at my door, called me to inform me that they are coming to deliver it now, and not even left a card as they claimed. Since 19/02/2025 till 25/02/2025 they are telling me they have been trying to deliver my parcel everyday, but I was not home to open. Ridiculous service! I called to tell them this and asked to leave my parcel at the local post office so this charade finishes, however they “tried” to deliver to my home address again when I clearly requested not to have this again.
If you can, avoid at all costs!”
“Extremely poor service and frustrating experience. Delivery slot was 10 to 11am. ‘Tracking Service’ (useless) displayed drivers location on a map. By 3pm no delivery. ‘Tracking Service’ (useless) had not been update and link to map had been removed.
Sent message to Parcel Farce requesting update and received auto response that they’ll try to respond within 2 days.
At 4.23pm received SMS that delivery had been attempted 20 minutes earlier but no one was in. I’ve been in all day waiting on this delivery also my wife and her friend were in at this time. NO CARD LEFT.
Disappointed, yet again, by Parcel Force. I hope companies switch to a decent carrier, or even half decent would be an improvement.
I will try to avoid buying from companies using them for deliveries.”
“Awful service. I had a missed delivery and arranged redelivery for 13th Feb and was given a redelivery number. When the parcel did not arrive I tried to chase it up but got absolutely nowhere. I was relieved to find my parcel was still at the post office today, 22nd Feb, even though according to Parcelforce it would only be held for 7 days. They had made no attempt whatsoever to redeliver.”
“Nem az első alkalom, hogy SMS értesítés után a utcánkba sem jönnek de küldik az üzenetet megkísérelt kézbesítésről, kézbesítési kártyát sem hagyva. Helyi posta nem is látta a csomagomat ezért kell kivennem szabadságot, hogy másnap egésznap várjam a futárt. Nagyon hanyag nem törődöm cég. Nem is értem hogy működhet ilyen trehány hanyag cég. Meg kellene szüntetni vagy lecserélni a dolgozókat. Ha valaha is szeretnének fejlődni akkor változtatni kellene ezen. Elkeserítő nagyon. 👎🏻👎🏻👎🏻👎🏻”
“Terrible service. Ordered something from Germany. Wondered where it was and found an attempted delivery had been made but like many others here there was no card left. Therefore not able to reschedule delivery so wrote to them to be advised that the item had left the UK to be returned to sender. Out of pocket, no item and it remains to be seen whether this will be rectified. Why is the UK postal service such a shambles? So poor.”
“I was given a time window for Medical equipment to be delivered. I stayed in at the time that was stated and then I received a text message to say that a delivery had been attempted and yet there was no one in to receive. This is a complete lie. Also, I didn’t receive a card so I don’t even know when it will be re-delivered or anything else. Just ridiculous.”
“Absolute rubbish. I have been waiting in ESPECIALLY for a parcel which was supposed to be delivered between 12:20 and 13:20. I get a text at 13:50 saying "We tried to deliver your parcel at 13:40" which is absolute total and utter rubbish. The bell never went. This is absolute classic nonsense of this ridiculous and unreliable business.”
“Got a text saying parcelforce would deliver between 10.16/11.16 rang them at 6pm as not arrived oh there is a 6hr delay but would be delivered before 7pm who are you trying to kid parcelforce.”
“Numerous times they “attempt” delivery and I am at home with no hint of any attempt for my parcel to be delivered. It’s like they can’t be bothered to do literally anything in their one job description - deliver the bloomin parcel!”
“The multiple reviews on here can't be wrong and mine confirms the garbage service. Delivery due between a 1 hour slot. Somebody was in waiting, nobody attempted delivery yet a short while later there's a text to say delivery was attempted and nobody was in to receive it. What a bunch of liars this company must employ. Not the first time this has happened for me. Another delivery earlier this week where someone was in was left in a garden waste bin. No attempt to knock on the door was made and the text said left in a safe place. No other delivery company offers such consistently awful service.”
“parcel force are terrible the only company that never manage to deliver always get attempted delivery and returned to hub drivers must be lazy or stupid
all the other companies manage to deliver on time with no problems i have got to the point where i will not use suppliers that use parcel force for delivery”
“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery!
𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“Day 1 and 2 tried to deliver parcel no one was home so didn't bother leaving it in a safe place and didn't leave a card. Day 3 nothing had to phone up and they where expecting me to collect from exeter which is far away so had to rearrange delivery told me they wont leave it and so.settled on a post office and told them what one. Day 4 they didn't bother to even try deliver it didn't leave a card told me it was taken to the post office. Day 5 I went to the post office just to be told it wasn't there so wasted more time phoned them yet again to find out where it was as I still wasn't told on tracking or by card. Day 6 I finally get my parcel but not before I had to pay additional fees that even the post office worker couldn't understand why. This parcel was ment to be next day delivery and it basically took a week.”
“twice now i have waited in for a home collection and you have not turned up and to be honest PARCELFORCE is not fit for purpose it is no wonder that you are losing customers if this is the way you treat people”
“Waited in all day yesterday but to no avail. Today I had a card in my post box telling me that my package was in a post office 5 miles away. Went to the post office and was told "the driver has not brought it yet come back tomorrow". When I complained I was told "yeah, they are terrible, people are always moaning". How is this service?”
“Your driver did not respect our delivery time. The delivery was scheduled between 2 PM and 3 PM, but the driver did not come, causing us to waste time and resources.”
“My parcel from USA landed in London on the 17th December .Then was sent to San Francisco.Then to Melbourne Australia.Then back to UK 1st January.
Phoned Birmingham depot where it's at.They said it was there but had wrong postcode on it but right name.
Contacted son in USA he had put right address and post code on.
What is happening.absolutely hopeless”
