“Day 1 and 2 tried to deliver parcel no one was home so didn't bother leaving it in a safe place and didn't leave a card. Day 3 nothing had to phone up and they where expecting me to collect from exeter which is far away so had to rearrange delivery told me they wont leave it and so.settled on a post office and told them what one. Day 4 they didn't bother to even try deliver it didn't leave a card told me it was taken to the post office. Day 5 I went to the post office just to be told it wasn't there so wasted more time phoned them yet again to find out where it was as I still wasn't told on tracking or by card. Day 6 I finally get my parcel but not before I had to pay additional fees that even the post office worker couldn't understand why. This parcel was ment to be next day delivery and it basically took a week.”
“twice now i have waited in for a home collection and you have not turned up and to be honest PARCELFORCE is not fit for purpose it is no wonder that you are losing customers if this is the way you treat people”
“Waited in all day yesterday but to no avail. Today I had a card in my post box telling me that my package was in a post office 5 miles away. Went to the post office and was told "the driver has not brought it yet come back tomorrow". When I complained I was told "yeah, they are terrible, people are always moaning". How is this service?”
“Your driver did not respect our delivery time. The delivery was scheduled between 2 PM and 3 PM, but the driver did not come, causing us to waste time and resources.”
“My parcel from USA landed in London on the 17th December .Then was sent to San Francisco.Then to Melbourne Australia.Then back to UK 1st January.
Phoned Birmingham depot where it's at.They said it was there but had wrong postcode on it but right name.
Contacted son in USA he had put right address and post code on.
What is happening.absolutely hopeless”
“I’ve been waiting in my home for three days for a delivery of a parcel. Each day upon inquiry I read the deliverer could not deliver due to there was no one at home to receive the parcel, claiming they left an Parcel Force official calling card. They didn’t! This is day three, I was informed I would receive my parcel by 14:40 latest. It’s now 15:20. Called the local depot. Whoever took my call was stroppy, arrogant & belligerent. He now tells me I should have it by 6pm. Three days waiting in in case I missed the delivery. Unacceptable service & no recourse to any financial compensation.”
“Parcel force is one of the crappiest company's I've dealt with my ghd straightener has been going round in circles since December 2024. I took 2 days off from work to wait In for my delivery to be told I was not in at the time they attempted absolute nonsense never heard anything like it. Luckily for me I have cctv and the footage is clearly showing the driver coming tapping my neighbours door and walking of after 2 seconds. The most pooh company ever!!!”
“The driver didn't come to collect the parcel however he reported that the sender wasn't at the home. The customer service centre told me that she arranged the collection however as I didn't receive the confirmation message so I contacted once again and revealed that the arrangement wasn't made. The biggest cheat from this company that the customer service agent suggested the compensation of £5, and just after the chat, she send me the email saying that she can't do the compensation. £5 compensation is nothing as a amount, they even cheat this small amount, I can see how untrustable this company is. this is the worst company I have ever deal with. disappointed.”
“Parcel collected on 30,/12/2024, said out for delivery on 6/1/2025 slot was between 15.52 and 16.52, no attempt made to deliver and driver was back at depot at 16.58, tracking then stated Addressee had requested a new delivery address, that's an absolute lie! No card was left, Parcel now out for delivery again (7/1) the live tracking map doesn't update, this company are the absolute pants supposed to be 48hr service.”
“The shittiest delivery company, today I had a shipment that was taken to another address and I had to go look for it!!! I do not recommend anyone to use this crappy company !!!”
“It feels wrong to state a company deserves to go under, but in this case ..
Attempted delivery of our parcel yesterday, but had made no contact whatsoever so we had no idea that the parcel was even en route. As a consequence they left a card stating they would reattempt delivery today, so we waited in all day. Delivery time was updated at 2pm, and stated due between 5 and 6pm. No parcel arrived. Checked tracking at 6 pm, which stated delivery had been attempted at 4.15 but that no one was home ! An absolute lie! They did not even leave card today, so I do not believe they even attempted delivery. The phone line is totally appalling, not one single option allows you, as an individual customer, to speak to an advisor on the phone. The only way to submit a complaint is via their website. I have no idea why any business would choose Parcelforce to deliver their goods? It feels like every service we pay for here in the UK is being degraded to the most minimal, hopeless and dismal that companies can get away with. How to turn around this cycle of ever diminishing customer service now ?”
“After waiting at home for Parcelforce to deliver a parcel I get a message saying "We attempted to deliver your parcel today"
There was no attempt to deliver it and no card either, this is not the first time, it has happened every single time (nine times) they are absolutely f**king useless, the driver today is a mental retard named Steve, well Steve, you're nothing but a waste of space and fresh air.”
“I will not recommend, my parcel was delivered by parcelforce driver damaged from Nigeria, I refused to open/collect the parcel which was taken back, after a few days I tried getting in touch with their team, I was told because I am the receiver, that I can't get a refund from them. It has been months now, I have contacted the agent in Nigeria and up till now nothing is done about it.”
“Parcel Force are hopeless. Almost every delivery from them, I am at home waiting for them to appear when I get a message to say that delivery was attempted and that a card had been put through the door. Guess what? No card!
It's so frustrating as I have no control over choosing the courier from certain suppliers.
I would not choose ParcelForce!”
“One star as give give zero , paid £13 for next day delivery , signed for but taken to the wrong place and now cannot find it . Baby’s original certificate which cannot be replaced . Anything else is just a copy . Absolutely fuming”
“I shouldn’t even put a star because a one star is way too much for you. It was horrible and pathetic, i paid for an express delivery and it took 5 days. No one delivered, I went there myself and collected after lots of back and forth. Worse experience ever, I will never ever use this delivery service in my life. So so so bad”
“A one star is far too much for a ridiculously pathetic hmmmm "delivery" service, I beg to differ. They just don't deliver. I've been waiting over 5 days for a parcel I paid for 10 days ago. They've had the parcel for 5 days and not a word from them. I can't see me getting this this year or next. I will never use anyone who uses these as a " delivery" service again. I paid a substantial amount too. Thieves.”
