“Made no attempt to deliver, said they did and said they left a card stating if my parcel had been returned to depot or left at local post office. They didn’t come here, they didn’t leave a card, I don’t know where my parcel is and therefore what I can do about it. If they said the driver had run out of time I would be annoyed but understand, but instead they lied to avoid refunding me the cost in accordance with their terms of carriage. Annoyed about the experiance. Fuming about them living to me, ambivalent about the delivery cost and refund and concerned as to where my stuff is”
“I have had two parcels `refused by addressee` even though they never came to my house. Within 4 hours they returned `the parcels to sender` each time and of course the sender never received them back. How can this be acceptable? I have made complaints but no action seems to have been taken. £238 OUT OF POCKET”
“Totally incompetent when it comes to importing goods. Imported goods from Ukraine, where we have a tariff free agreement to support them. Parcelforce ask if the goods were made in Ukraine, confirmed that they were. It took them 3 weeks to clear the shipment for customs (Fedex take less than a day). After 3 weeks they sent a letter detailing the duty charges (there shouldn't be any duty charged), despite the goods coming from Ukraine and wouldn't deliver unless £700 duty was paid. Utterly useless. It's the same every time we have the misfortune that an import goes via Parcelforce. It takes weeks and they usually mess it up.”
“Terrible delivery experience. The tracking system is almost nonexistent, and I received little to no updates. The driver falsely claimed an attempted delivery, even though I was home all day. Customer service confirmed the driver was in my area, but there was no evidence of any real delivery attempt - no card, no message, nothing. Completely unreliable service. AVOID AT ALL COSTS!”
“Unfortunately I cannot give 0 stars, otherwise I would.. they employ liars for drivers and incompetents for advisors. The driver claimed he "attempted" to deliver three times, yet there was no card left none of the times. One of the times, my husband stayed on the main road and not a parcelforce car drove by, yet the driver claimed he attempted delivery. The "communication" between departments is shocking as, after I arranged for redelivery, my parcel was not at the post office.
I managed to speak to someone who promised I would find my parcel at post office the next day, yet I received an email that they would attempt delivery at my house again. They are completely useless and don't get how companies still use them after so many bad reviews. To top it all, apparently the manager of the drivers would conduct an investigation on driver Teddy, who lied about attempting deliveries, but conveniently I would not be privy to the result. Do not use them, otherwise this behaviour would be encouraged. Wasted out time for over a week to get hold of our parcel.”
“I am absolutely livid with Parcel Force! I had been waiting on an incredibly important package, something that couldn’t afford to be delayed. And they have delivered it to the WRONG HOUSE! There is no note that has been left, and the image is not a house I’ve ever seen around where I live. How does this kind of incompetence even happen? And the ordeal doesn’t stop there—trying to get hold of anyone at Parcel Force has been a complete disaster. I’ve spent hours on the phone being transferred from one useless department to another, only to be given the runaround. No one seems to know where my package is or even care. Emails? Ignored. Customer service? Nonexistent! They’ve completely wasted my time, and my package is still MISSING! This is by far the worst delivery service I have ever dealt with, and I wouldn't trust them with anything ever again. Avoid them like the plague if you value your time and sanity!”
“They are an absolute joke . Parcel came from Europe to Uk quickly. They have now spent a week with " attempted deliveries" ,told me it was available to pick up at their depot then refused to give it me . Now back on attempted deliveries and left it at a post office miles away ! Avoid them !”
“I was waiting for my delivery all day long, they gave me the 1 hour time slot.they did not turn up.nobody ring my door.i will never use this delivery service.”
“I got a notification of a 1 hour window for delivery which was helpful. The next thing I know is that I get a text to say they tried to deliver unsuccessfully. Well I can tell you there is no way they turned up. I was here waiting and the bell did not ring. No car came down the drive and although the email said a card would be left, surprise surprise there was no card.
This is not the first time we've had probelms with Parcelforce. Why can't they leave the parcels in our porch anyway like other delivery firms do, as we nominate it as a safe place.
It's the only company I have complaints about. So now I will have to go and pick it up somewhere?? Rubbish service!!”
“Would not leave parcel, because I was not here. when I requested redelivey a week later just left parcel at end of drive. Why not leave it in the first place. Rather than halving to take day off.”
“First I had an update on my tracking saying the van had broken down so the delivery was delayed... but was promised it would arrive still on the day..
Then hours later I had another update... cannot find your premises. WTF
Every other delivery company has managed to find my address before. It is really annoying when you are waiting for something really important and you get retarded updates like this! I asked why they didn`t call my mobile phone if the guy was struggling to locate me... oh our drivers don`t do that! Why the **** not??? Every other courier can call you if they have any issues!! Now my time has been wasted waiting for these important car parts that I needed A.S.A.P and I have got to sit around again waiting for a delivery again..
I have never known such an incompetent company! Absolutely useless!”
“Ordered £500 worth of parrot food, had it delivered for years. Instructions are to leave on front door if not in. Had a delivery today, never came near the front door and just threw the boxes over the railings, quite a few have split therefore wasting a lot of it. The one he split on the railings he just wiped off. We've just watched the whole delivery on camera.”
“I recently placed an order for delivery within London, and my experience with Parcel Force has been nothing short of infuriating.
On the scheduled delivery day, I received no notifications whatsoever. When I checked the status on your website, it stated that the parcel was awaiting collection by the courier. I immediately called your hotline. After repeating my reference number three times, your automated system failed to recognise it. I was then forced to wait over half an hour listening to horrendous hold music before finally speaking to an operator.
The operator informed me that the courier had apparently tried to collect the parcel but no one was present at the location – which is an absolute lie. The courier was expected that day, and someone was there specifically to hand over the parcel. When I asked why the courier hadn’t contacted the designated person, the operator shockingly told me that couriers are not required to call.
What is even more absurd is that the reference number provided by your system was entirely useless. The operator gave me a different reference, which finally allowed me to see the parcel details. How is this acceptable?
I requested a refund, but it hasn’t been processed to date. This level of service is utterly chaotic and unacceptable. I would not recommend Parcel Force to anyone.
Sort out your system and your customer service – this is appalling.”
