Absolutely Unreliable and Disappointing Service I paid £12 for a guaranteed delivery on Saturday, 26 April, and as of Thursday evening, 1 May, my parcel has still not been delivered. I have called customer service at least once a day, but speaking to a real person is an ordeal in itself. The system is managed by an unhelpful automated voice that makes it incredibly hard to reach an actual operator. When I finally did get through, every single time I was reassured the parcel would be delivered the next day. Obviously, that never happened. The tracking hasn’t been updated in days, and at this point I have no idea where my parcel is or if it will ever arrive. This has been an incredibly frustrating experience and I would strongly advise against using Parcel Force if you’re looking for a service that’s even remotely reliable or professional.