Worst customer service ever experienced and still not sorted after 4 months! Sent parcel 28/11/20, when it wasn’t delivered within 10 days we asked where it was. Apparently they investigated but they didn’t know where it was and was lost but after a month they said they were going to redeliver back to us without contacting the recipients. A further month later it was delivered back to us with no explanation. After poor customer service and being made to feel like we were in the wrong from back and forth emails for months (as they don’t have a call centre) we were told we would be refunded but have yet to receive it nearly 4 months later