Have had several bad experiences when receiving goods sent by Parcelforce. In my experience they are the worst courier out there and I would never choose them myself. I understand the delivery staff are paid according to the number of successful "drops" they make. This means the staff I have come across do not attempt nextday redeliveries or offer the option of choosing a redelivery day. They don't get paid for them so offload any undelivered items to a collection point. In my case this means a post office several miles away with no nearby parking. There have been times when I've just not attempted to collect.