Awful experience. Made an order online and Parcelforce were in charge of delivering it. When the delivery day came no one EVER rang the bell on my door yet they left a card stating that the parcel was now going back to their depot and that I HAD to collect it. Their depot was 15 miles/one hour drive away from my address! I tried to reschedule delivery online and it seemed to work, and the parcel was confirmed by their online service to be delivered next day. Needless to say, two days later I was still waiting for the delivery. Decided to ring them to find out what was happening and to my disbelief I found out through their automated customer service that once a parcel goes back to their depot one CANNOT reschedule a delivery! Appalling stuff! Now called the goods company and hopefully they may sort this mess out, somehow. Parcelforce is an absolutely USELESS company.