I received a txt from parcel force on Thursday 19.07.17 stating parcel due for delivery on Friday 20.07.17...Nothing arrived. I checked tracking details which stated parcel out for delivery. I contacted customer service on Saturday morning to check whether they would be delivering the parcel that day but told it is with their Sutton depot and I collect it from there. I needed this parcel urgently so I went along to collect. After 20 minutes of waiting in a queue with only 1 person serving I finally got to speak to someone who said my parcel is there but no way of telling where it is and I would have to wait for the parcel to be delivered to my address! The woman serving asked who I spoke to in customer service? Like this is going to help them. So I just wasted 1.5 hours of my time and 10 miles there & back for nothing! Do yourself a favour and never ever use Royal Mail Parcel Force! Useless crap service!