I would give 0 stars if possible! This company is a total disaster and I will never ever use their service again. First of all they customer service is useless - I had to call them 4 times to arrange a re-delivery, each time I needed to speak with stupid machine that cut me off after 15 minutes of pointless 'conversation'. Then after 3 attemps, I finally get to speak with a real person - it turned out that I was transfered to a customer service person that was not in charge of my area. So it was practically impossible to arrange the re-delivery (as I was not able to do it over the phone), so I arrange a delivery to my local post office via the company's on-line system. And following day I found a card from a delivery guy saying that he tried to delivery my parcel to my house address (even though I asked them to leave this parcel in the post office) and that parcel has been left in the post office - but not the one that I selected. So now I have to pick up my parcel from the post office that is open Mon-Friday 9.30-17.30 and Saturdays 9.30-12.30, but I work at these hours... As I said before - this company is terrible, useless and highly incompetent.