What a shambles. 13 Aug 18.05 - business order sent to Parcelforce 15 Aug 12.15 - tracking states in depot BUT 'customer requested later delivery' - WHAT!! 15 Aug 18.28 - customer support acknowledges my enquiry email and will get back to me as soon as they can! 16 Aug 16.00 - still nothing heard from Parcel force so phone and eventually speak to someone who gives me another telephone number and to press Option 5 for Ipswich branch. 16 Aug 17.00 - eventually got through! Yes, parcel was in depot but the address was a school and schools are now closed! I point out that this school is NOT closed and I would not have asked for delivery if it was. How dare they assume! The parcel is for a little boy who has bought some Birkenstock shoes for his parents and who gets on a bus to the airport at 1pm the following day. So, she will leave a note for her manager to call me and agrees to change the delivery address to my home address as I am not at work (school) the following day. 17 Aug 10.30 - heard nothing by phone but tracking now says parcel is out for delivery. So, I phone to find out when it will be delivered, so Emma phones driver who says it will be after midday but hopefully before 1pm. By now I am so stressed at the thought of the £150 worth of goods arriving after the disappointed boy departs forever. 17 Aug 11.55 - my work colleague phones to say parcel has been delivered to the school. Unbelievable as I waited at home all morning. Still, I am mightily relieved for the boy. 17 Aug 16.25 - reply to my original enquiry email 2 days later "I’ve passed the details on to the manager of your local depot, who will raise it as a training issue within the admin team so this remains an isolated incident." Businesses - do not use unreliable Parcelforce Customers - I hope you receive your parcel in the allotted timeframe or indeed, receive your parcel.