I ordered perfume on 13/11 and because the prices were good I placed a further order a few days later. The second order arrived within days, well packed and in perfect condition. I then received a Tracking number from DHL which showed half of my address was missing and therefore they were unable to deliver. I then sent 3 emails to parfumdreams customer services but as I received no reply I rang the hotline who gave me another number to ring which turned out to be DHL. The number rang out unanswered and eventually cut off. My daughter then spoke to the parfumdreams hotline and was told I would get a refund once they received the item back and the refund would be with me in “about 2 weeks”. I will be very surprised if I do receive the refund having read other reviews.