I booked a parking space online for a Saturday and upon returning to the car park the bar code failed to scan. There were no staff to help and the telephone help button was not working. I used the help button on the barrier and was told to drive my car to the barrier and press the help button again for assistance. I proceeded to drive my car to the barrier, pressed the help button and was told (by a not very polite lady) that I should have pressed the help button on the pay station. After giving her my name (twice) and the reference number (twice) the barrier was raised and I was able to leave the car park. The whole experience took 20 minutes and I do not feel this was acceptable. I think your company charges a great deal of money for a relatively short period of parking and maybe you should look at improving your customer support.