I thought I was paying for a meet and greet service. On arrival to dropping off the car: I was in a queue for 30 minutes before I could hand my keys and documents over. It would have been faster for me to park off site and get a shuttle bus to the terminal. It would have cost 50% less also. On return to UK to pick up the car: Again we had a wait. We arrived to pick up our car and were told that we were not expected for a further 12 hours. I showed the man my booking confirmation that clearly stated the corrct time & date. I did not have the best experience and felt that I would have got a better deal parking off site and getting a shuttle bus in. Saying that the location of the meet & greet is great and all members of staff spoken were plesant and professional.