We have made two separate complaints about dreadful ant infestation during a week’s caravan stay at the Parkdean Ruda Croyde site from 11-18 June 2021 inclusive on the Trustpilot forum. On the day of arrival we began complaining about the infestation of ants and we were visited several times by the customer service manager Fiona, her staff and also their professional pest control representative - called in off holiday ostensibly to deal with our ant infestation. The ants were all over the worktops, over the cutlery and crockery, on the sofas, under the baseboards, on the kitchen table - even inside the fridge freezer - it was awful. Everyone has problems with ants occasionally and we could’ve dealt with this but this was something else and was witnessed throughout our stay by the maintenance staff and Fiona. On the evening before we left the site the customer services manager - Fiona - visited our caravan again and witnessed once again for herself, the level of infestation still apparent after a week - she appeared very sympathetic and said “I would offer you a 10% refund on the holiday (which would’ve been about approximately £80) but I think that would be an insult to you).” Fiona promised she would speak to the area manager to try to increase the refund as we had experienced such a dreadful week. She never contacted us again. We have subsequently emailed the customer service department and received no reply. This is so disappointing - we have been going to this particular site since our children were young and that’s over 20 years. We returned because we had such happy memories of lovely times there and it’s such a beautiful location. We use Parkdean regularly (twice last year - Vauxhall Park, Gt Yarmouth - verifiable) and have never had such dreadful service. Frankly we feel totally foolish for trusting Fiona and somewhat ridiculed. It appears once we left the site the customer service manager - Fiona- had no intention of resolving the problem she witnessed on a regular basis over the whole week we were in the caravan. We hope this matter can be resolved.