“Do not buy a home from this company, they don’t have any customer service apart from taking your money , nobody will ever get back to you and when you try to resolve anything all they care about is taking your money”
“Had a caravan at Looe Bay. The smell of wet dog was awful. The smell in the main bedroom made me think they had been lending out to a group of homeless people. Actually thought of sleeping in the car. The other bedrooms had a damp smell. The settees were so dirty looking and stained didnt want to sit in them. Asked if we could be moved but was offered sheets to throw over the seating. Tv didn't work but was fixed promptly the next day. The guttering around the caravan is so blocked with grass etc. there was loud dripping noises when it rained. Paid full price for this. Have been twice before to Looe Bay and had two good caravans but this experience has really put me off going again. Very disappointing.”
“I cannot express how terrible our stay at Naze Marine was. We were left for our whole stay with no heating or hot water due to a fault with the boiler. When we arrived on the Friday evening we noticed the caravan wasn’t clean, which is no surprise given the lack of hot water. No one on site could fix the issue so we were told a gas engineer would have to be called, we waited all evening and no one attended. After two nights of freezing with a baby and small children, and not having been able to wash for 2 days, we ended up cutting our stay short. We were all miserable and ready to get home. The reception was closed when we returned the keys and yet still no one contacted us to arrange to come and fix the boiler - so we would have been left for the third night.
What was most disheartening was Parkdean's response. They offered no compensation for the lack of basic amenities throughout our stay and made no attempt to remedy the situation beyond a weak apology. The lack of care and disregard for their guests is appalling.
I would strongly advise anyone considering a stay with Parkdean to think twice. Our experience was not just an inconvenience—it was a breach of basic service standards. This company does not seem to take pride in their accommodation or customer service. How can a company believe it is acceptable to leave customers with no heating or hot water for the entirety of their stay?”
“I am so disappointed with Park Dean and with how we have been treated by the manager Mark in Mersea.
I am a foster carer, and this was my child very first holiday in his little life and I booked 4 days in Mersea with my other 2 children and 2 small dogs..
Inside the caravan was absolutely disgusting.
My house is 10 times cleaner than where we went to.
It was covered in false black widows spiders, where i cleaned it for over 2 hours as my F.child who has high needs and suffers from allergies and asthma, and I really did not want to complain!.
We were on holiday!!
In the morning to our horror, we found a flea or bed bug in my child's bed.
I took pictures of everything and showed it to the staff on the dest tgat were amazing in initially trying to get it sorted.
The sink was coming off the wall. There were disgusting stains in the bathroom.
The sofa had dirty stains all over it, and that with the cushions smelt terrible.
My foster child woke up at 3am and was coughing, I opened a window, as an f.b.spider fell in.
He was traumatized, so I put him on the sofa with the quilt they gave me, but he kept coughing, and the dogs were scratching.
It was a difficult night, to say the least.
In the morning, that was when i saw how dirty the sofa was, and I let him lay on a stained quilt.
We were there for a total of 20 hours, where the manager was implying the bugs came from me and was extremely aggressive in making his feelings known.
We waited for 4 hours in the morning to show staff and supervisor the caravan plus the pictures.
It was so hot in there as we were fearful of openening a window as the spiders that were massive kept coming in.
My foster child was been so upset and everyone wanted to go home plus I now needed to wash and clean everything from the car before I brought it into my own home, plus go to the vets to make sure they were retreated.
We found out from the permanent residents who were all so lovely that the previous people who stayed had left the caravan in a state and had 3 large dogs and they had spent less than 40 minutes cleaning it.
I spent over £300 for this gated caravan, and they want me to pay for the 20 hours I was there, and they have said they would only partly refund me.
Forget the wifi and the amount of work it was to get permission to take him, washing clean/dirty cloths, car, petrol, de flea the dogs, cloths, food etc
I have written so many emails from that night when I got home and still have not had a response.
I can not speak to a real person after spending hours trying.
This was something my children and foster child had never experienced together, and it was a total letdown.
They had no understanding or empathy on the impact this had left him and all of us, especially with how the manager spoke to us and was obnoxious and extremely patronizing.
Saying if I went, it was my choice but wouldn't get a refund.
I had a responsibility to my foster child to take him out of that situation and moving to another caravan(even though he said he didntvhave a dog friendly one and I would be passing on the bugs I had brought to the next caravan was insulting.
So I feel I have no choice but to write this review.”
“Absolutely terrible company. Please do not book with these. Booked caravan Paid £1450..online. When arrived Caravan was not the one we booked. Was Absolutely disgusting and dirty..Had to say there for 3 days ..no compensation from company. Just put us in lodge which were told is a fire risk as too many in party.
Complained to Parkdean resorts after .Just did not want know .So be warned.
Date of experience: 23 August 2024”
“This was one of the worst holidays I have had in the uk. Stayed there over August bank holiday 2024 with my grandkids but I could not believe how bad this place was. Everything you wanted to do had to be booked which harps back to the covid age. Tried to book the pool but was told it was book 3 weeks in advance but looking at the indoor pool this didn’t even look to be at half capacity, we where told the out door pool was walk in but only had a 45 min swim time we queued but to get in but around 40min later they closed the pool, the indoor even form standing at pool reception we found it was so humid possibly due to lack off ventilation and the out door pool is falling apart with the grout breaking up and trip hazards on the floor. we stayed in a service pitch near 2 toilet blocks, one toilet block was absolutely disgusting and needed more regular cleaning, toilets did not flush but somehow managed to leak, lag of toilet roll in every cubical, the showers were shocking, men’s shower stayed on for around 1 min before needing to turn back on and my wife told me the ladies toilet where as bad with the shower drains blocked and flooding. The other toilet block had cold showers.The evening entertainment hurt my ears both nights even my grandkids hated it. We decided to go for an evening meal which cost more than a regular pub of that style but the food was lacking, microwave mash with a packet stake and ale pie with a supposed adult portion that would struggle to fill a 5yr old. The best part was the leaving, this place is a waste of money and has definitely gone down hill if this how all Parmesan holidays are I would stay clear”
“We have booked through Parkdean resorts for 2 years in a row, this being our third year. Unfortunately due to my wife going through a miscarriage we are not able to go to our caravan holiday and Parkdean has made asking for a refund another hellish experience even though we have a cancellation cover. Never going with them again. My poor wife is in bits and these money grabbing selfish company are condescending and basically calling us a liar. Please safe yourselves the trouble of booking through them because if something like this was to happen to anyone, they might not refund you even with a cancellation cover. HORRIBLE company.”
“I wouldn't even give it a 1 star review. Arrived to badly cleaned caravan which I took on the shoulders and cleaned myself - carpet not cleaned very well, dirt under fridge etc... Upon putting my children to bed I found the bedrooms full of mould. Complained first thing in the morning - luckily they moved us to another caravan which is actually fine but we have lost a day due to their negligence. I've asked for another night to compensate for the time lost but they want me to pay another £400 and comlpetely refuse a goodwill gesture. Totally disgusting. Made an official complaint and all they can do is give me £50 off another booking - not even reimburse me the extra day we have lost due to the incompetence of the park. Its like talking to a brick wall with Lorraine Redstone
(Owner and Guest Experience Manager) absolutely no compassion that I paid almost £2000 for 10 nights - and have lost a day of that yet still wants more money. Vile person who absolutely does NOT have the guest experiences best at heart.”
“this was our lodge with parkdean 🤢 https://youtu.be/N7PPernjIEg.
Our lodge was in a terrible state when I complain I get no where and so will post my video untill I get bored.
Update 😡🤮
Parkdean are not willing to sort this problem
Beware when booking you "holiday",”
“We pay park dean £12,000 rental fees per year and the customer service woman at Skipsea KIM slammed the phone down on me today whilst trying to resolve an issue. They also breached our personal data on our owners accounts. I wouldn’t buy a caravan at parkdean . Look at haven sites or other sites instead.”
“Mattress needed replacing and lots more issues in our expensive lodge Fed up naming them all as constantly on phone or visiting reception some were sorted out but made our holiday miserable.”
“Worst holiday in my life. Not customer friendly, that was very stressful and disappointing time for us. Security was so rude and disrespectful. Office people don’t care about customer. If you want to punish yourself and your family that’s the right place. Never again”
“I wish I had read the reviews before booking the 7 night holiday at Warmwell holiday park staying in a Lane house 1 bed lodge. The reception staff was pleasant enough, on entering the lodge all appeared okay, plenty of cooking utensils, the kitchen appeared clean,bed linen clean, towels clean. However as stated in other customer reviews. No way had the lodge been cleaned properly, cobwebs on windows with dead flies, cobwebs inside bedside lampshade,thick dust on top of pictures and mirror, cobwebs on light in bathroom, cobwebs behind TV in lounge, spare duvet covered in blood spots? or something and grubby, the mattress had urine or sweat stains, was not covered with a mattress protector (very unhygienic ). A previous customer's socks are still in the dressing table.Very poor entertainment,basically one hour of entertainment team singing and dancing.First evening shutters down at the bar, when we asked why, were told by staff that the bar only opens at the weekend, so had to go to restaurant to get a drink. My husband complained about a cider he was served which was flat and tasted not quite right, the restaurant manager took on an attitude and was reluctant to change it, also the breakfasts were only just warm. All activities advertised on site you had to pay for. Left three days early and would not recommend.”
“I paid for a 5 day holiday at Romney Sands Parkdean. The Gardener cutting the grass hit a stone which broke the French Window Glass Door. They assured my husband who was having a nap at the time they would fix it within 2 hours after measuring the door. Did not happen. Was not even reported by them to reception. We were not able to use that door the whole week. No explanation until the day we left, that they had to get it fixed by outside sourses. Also the grill could not be used as it was missing a shelf, as we do not fry food we ate out a lot more than we might have done. The beds are like planks. Caravan not well designed. Parkdean said they would give me 5 per cent off a future booked holiday but I have already booked a week's holiday for my daughter and her family in August at Highfields Park. I asked for a £50 voucher as we had spent so much on eating out because of the grill not being in use and they have refused, not even offering us something towards the meals eating out and I shall not be using Parkdean again. I have booked so many holidays with them and spent so much money on site. But I will not be treated this way. If they want to come up with some sort of goodwill gesture then I may reconsider, if not then I will look elsewhere in the future. Patricia Longhurst.”
“I have just returned from a three night stay at Parkdean Sandford. I thought it was amazing. I was with my son and granddaughter. She was actually seven on June 1st and the staff were absolutely perfect. From Reception , where Rachel and Jess went above and beyond to make her feel special, to Faith in the Swimming Pool , who could not do enough for her The entertainment team also gave her a shout out which is so special for a little one. I can honestly say that I was met with an amazingly professional staff throughout the resort. Tor in the Craft room was fun , patient and professional. He was able to run several activities at one time with The caravan in which we stayed was clean and inviting I am not a regular visitor to caravan parks so was very pleasantly surprised. Thankyou.”
“We have paid for our holiday in full. Unfortunately we have had NO conformation and are unable to speak on the telephone with any representative. As an elderly person, I have no idea how to engage in live chat, furthermore I do not possess a computer. I am a regular customer with your company. I foresee this changing very soon. Not happy!”
“Caravan a good but over priced fish chip shop beer 5iver a pint poor entertainment no acts just park Dean staff crappy bingo and quiz s nisa shop dear and whole camp prices miles to high caravan not ready told em be there 4pm twice had to q up over all poor night time entertainment”
“arrival I went for a lie down on the double bed, ( I have spinal arthritis) traveling hurts my back, THERE WERE NO SLATS ON THE BED the mattress went straight through with myself resulting in excruciating pain in my back and my leg hit off the metal frame. 2nd complaint there was no concrete path anywhere near our steps to the caravan it was like a mud bath my husband slipped and fell onto the stairs he hurt his hands/arm and legs, he is a disabled man. 1 x pair of brand new ugg boots ruined £200, 1x pair of brand new WHITE nike air force trainers covered in mud. i have photos of the outside of caravan and the bed which im still sufferattacheding with extra back pain due to the incompetence of your housekeepers / inspection team as they should of noticed the condition of the bed when making it. My whole family have had a very disappointing experience and I would like to be compensated for all that we have been through. photos attached”
“Be aware of families that take over the park and abuse. Your children security are no help whatsoever spoke to complaints and they said they were happy. Just to say sorry after my children are talking to bits with their stay at this park Sanford”
