“We have made two separate complaints about dreadful ant infestation during a week’s caravan stay at the Parkdean Ruda Croyde site from 11-18 June 2021 inclusive on the Trustpilot forum. On the day of arrival we began complaining about the infestation of ants and we were visited several times by the customer service manager Fiona, her staff and also their professional pest control representative - called in off holiday ostensibly to deal with our ant infestation. The ants were all over the worktops, over the cutlery and crockery, on the sofas, under the baseboards, on the kitchen table - even inside the fridge freezer - it was awful. Everyone has problems with ants occasionally and we could’ve dealt with this but this was something else and was witnessed throughout our stay by the maintenance staff and Fiona.
On the evening before we left the site the customer services manager - Fiona - visited our caravan again and witnessed once again for herself, the level of infestation still apparent after a week - she appeared very sympathetic and said “I would offer you a 10% refund on the holiday (which would’ve been about approximately £80) but I think that would be an insult to you).” Fiona promised she would speak to the area manager to try to increase the refund as we had experienced such a dreadful week. She never contacted us again.
We have subsequently emailed the customer service department and received no reply. This is so disappointing - we have been going to this particular site since our children were young and that’s over 20 years. We returned because we had such happy memories of lovely times there and it’s such a beautiful location. We use Parkdean regularly (twice last year - Vauxhall Park, Gt Yarmouth - verifiable) and have never had such dreadful service. Frankly we feel totally foolish for trusting Fiona and somewhat ridiculed. It appears once we left the site the customer service manager - Fiona- had no intention of resolving the problem she witnessed on a regular basis over the whole week we were in the caravan. We hope this matter can be resolved.”
“Booked a holiday had to cancel was offered a voucher to book again .Then asked for money back only to be told cant have back its in the terms and conditions .Also we payed there insurance but is no use
.So if you book with parkdean just be aware dont accept a voucher if holiday gets cancelled so you can get your money back”
“We had a Seaview caravan at ocean edge. The caravan was clean and the site and venue were clean and we felt safe . We have stayed at ocean edge before and hope to return. It was June when we came .Jackie”
“This company is a joke. My mother in law booked a holiday break with the family, however, she has sadly passed away recently. We have contacted Parkdeans joke customer services on numerous occasions. I then sent a copy of the death certificate as requested but received no response from them. Finally after ringing for over a week spoke to someone in customer services who stated they had not received the e-mail. However, I had an auto response stating they had received. However, I again forwarded the certificate and again no response from them. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. This is on top of the death of my mother in law and causing stress for hard working families who have struggled to finance a holiday. This company is shameful and I would avoid making a booking with them at all cost, just look at the reviews and I am not the first. I am going to make as many people aware of this company as possible.”
“Awful company with dirty tactics trying to get you to pay for optional extras that cant be removed and canceling a booking when you ask them to remove the optional extras from your booking. Steer clear from this awful company.”
“Do not use park dean
I was told to wait 28days for my refund it’s now over the 28days and still no refund I’ve sent numerous emails no reply back I’ve tried calling no one picks up the phone! They have stolen my money and have fed me lies and now it’s over the 28days they are ignoring me just to not pay me my money”
“How are we ever going to get out of this mess when Parkdean holiday company are quite happy to ignore government guidelines and allow more than one family to go on holiday at their resorts. We have just been told that despite our desire to do the right thing and cancel our holiday because we had three families sharing, they are quite prepared to look the other way and will not offer a refund. Just outrageous!!”
“This has to be one of the most incompetent holiday companies I've ever had the miss fortune to deal with. We went on a holiday with them to Morecombe which was a farce staff was less then useless couldn't use the pool as it was fully booked before we got there they kept closing the kitchen early and the entertainment was on a dirty screen you could hardly see. Unfortunately we had already had another holiday booked and paid for to Wales for my birthday in October. now 2 weeks before we was ment to go Wales announced anyone from tier 2 and above could not enter the country so I phoned parkdean they said the park was closed but wouldn't refund until the government made a announcement even though we couldn't go and it was shut. Two days before we was ment to go Wales made the announcement they were in lockdown so rang again no we can't process your refund until your ment to go. Well we are at week 3 after we were ment to go we have had no communication from them what so ever and still no refund. Please please please do not use this company they are less the useless.”
“Arrived at resort with 4 children to a caravan with only gas fire. children 8, 5, 2 and a 4 year old with autism. Had to pay extra money for another caravan, had to pay for activities that were advertised free and they put the entertainment on different times to what is on their time table. Staff weren't very helpful, manager never said a word Even though she was there at discussions, left other staff to deal with things and I even rang 3 days before going to see what would happen because of the covid and was left on the phone over an hour and the member of staff didn't come back so I put the phone down. I would not recommend Parkdean resorts, I'd even looked at buying a caravan there so pleased I didn't commit to anything.”
“Parkdean refused our request for refund due to lockdown in our area. We can't go on holiday. Very poor customer service as offered voucher instead. We are over 70 and not sure what will happen in the future so do not wish to rebook. Don't book with this dreadful company.”
“Dont ever stay at a Parkdean Resort. I booked a holiday at lizard point resort, cornwall. Caravan i stayed in was filthy and certainly hadnt been cleaned to covid compliant standards. The cooker was thick with grease, mattresses filthy and duvets used for dogs to sleep on as covered in dog hairs. Kitchen tap falling off, rusty radiators, trims falling off. Lights faulty also. I tried to ring to report but went to ansaphone so left message no one rung me back. So i cleaned caravan myself before i could let my elderly mother in. I went upto reception to report next day they didnt seem that bothered that the caravan hadnt been cleaned but they did write down all faults to be fixed. They done some of them but not the electric light but said they would get it done. It was never done whilst we were there. I will never stay at a parkdean resort again.”
“Paid for cancellation insurance and due to recent COVID lock down in Caerphilly we are unable to leave the area to attend our holiday with Parkdene Ruda. Was adviy2 weeks ago a partial refund would be issued but have just had a call from Parkdean today’s advising I was misinformed and I would receive no refund even though cancellation insurance was paid for. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY”
“Stayed at southmere (skegness) 4 nights
Not the best of experiences. I will not be coming back here again. First day the gas cooker was not working. The central heating was not working. The screws were loose on the themo stat dangerous my little one was touching it thought it was a toy thank God she didn't get electrocuted or even worse. Needles were laying outside on the floor very dangerous other kids were playing near by lucky they didn't pick them up. I informed the adult to that caravan that do not let your child out because of needle on the floor. Toilet was leaking. Hedges tremendsey over grown when driving into my road where my caravan is situated. Not sure but most likely my car has got some scratches on that side. Less lighting can't see anywhere in the dark. It's like a haunted park. People going into you when turning around corners no foot paths. The whole park needs to be redesiged and make it inevitable. Swimming pool was freezing.the bridge in the swimming pool is full of rust it looks disgusting. Told me and my daughter to get changed in the carpark which was disgusting. Instead I went into the bar next door to use there disabled toilets. It was very I embarrassing. No social distance going on what so ever. No showers available. By law showers should be taken before getting into the pool and after but not one person did. People had a terrible smell coming from them. You got a more of a chance of getting an infection from the smelly people in the swimming pool than covid19. It was horrible. Worse place that I have been to. It will be butlins for next year. You should be giving me some sort of refund. It took me a long time to save my money for this holiday but it went to waste. Regret coming here. Worse of the worst. Was not given or asked if you require any additional items such as baby basket. High chair etc. She had banged her head a few times due to this.”
“Booked a holiday for October for £124. I thought that wasn't a half bad price until I noticed that they had charged me twice for the same holiday but only 1 policy number.
I spent 90 minutes on the phone trying to figure out why I was double charge and eventually I got though to a manager who said I would receive a refund.
It's been 3 weeks and no refund and when I called them back, they basically said it's my issue.
DO NOT BOOK WITH PARK DEAN'S”
“Worst Campsite we have ever stayed at. Visited on 17th August 2020. No one at main reception to take us to our pitch do had to choose our own. Camp sure was over crowded, loud and noisy with music all day and way past the stated 11.30pm shut off. People were brawling and fighting at 3am but no wardon in site to call. Site was littered with rubbish and the facilities were horrendous. One shower block consisting of 6 toilets and 6 showers fir the entire Campsite and caravans etc! No covid posters about social distancing up in ghr toilets, they were constantly flooded in inches of water and filthy!! No sinks were marked off to allow 2m distance, no soap, no alcohol gel available.. Staff had put down signs to alert to water on surface but neglected to mop it up!! Toilets were closed off for longer periods to be apparently cleaned by 2 bins and were closed for longer then stated meaning no toilets were available and it led to us seeing other campers weeing around on the grass as they had to go. Nisa store was poorly stocked and expensive,food in freezer had defrosted and was wet and doggy, no one being stopped who entered without a mask! We left after a horrendous 24hours and reception weren't bothered with my complaints.”
“Parkdean Customers services are unhelpful and rude. Having booked a sun holiday deal and paid for upgraded accomodation I recieved an email saying my holiday was cancelles as I had not paid the balance. I thought I had as I had used the manage my booking option and removed the entertainmemt passes (as there is no entertainmemt ) i thought I had then paid the remainder but it appears it had not went through. Despite 3 hours of phone calls withim minutes of recieving the cancellation email they refused to help in any way at all except asking me to rebook. No politeness,No understanding and despite the cancellation email saying they had tried to contact us several times they admited on the phone that they hadnt tried at all but still no chance you can have the holiday at the price you booked it at you need to rebook. customer service shocking. I will never give them another penny again. One extremely raging mum who is out of pocket by over £130 over a bill of £43 ...
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“Parkdean Customers services are unhelpful and rude. Having booked a sun holiday deal and paid for upgraded accomodation I recieved an email saying my holiday was cancelles as I had not paid the balance. I thought I had as I had used the manage my booking option and removed the entertainmemt passes (as there is no entertainmemt ) i thought I had then paid the remainder but it appears it had not went through. Despite 3 hours of phone calls withim minutes of recieving the cancellation email they refused to help in any way at all except asking me to rebook. No politeness,No understanding and despite the cancellation email saying they had tried to contact us several times they admited on the phone that they hadnt tried at all but still no chance you can have the holiday at the price you booked it at you need to rebook. customer service shocking. I will never give them another penny again. One extremely raging mum who is out of pocket by over £130 over a bill of £43 ...
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“We have been at your birth site since Saturday, firstly the site had booked someone on a caravan we had paid for. So the manager (or at least I think that’s who it was) said that it wasn’t his problem and that as a ‘favour’ he would put us up in a caravan for the weekend, the caravan was not fit for a dog! Filthy, dated it was a real let down!! The lady who we were supposed to rent odd refunded us and was courteous. The camp staff couldn’t be bothered to deal with it!! I gave this a one rating as there was no option for zero! Would never stay here again.. total let down!
When we were leaving a lady that worked there had the cheek to tell us the ‘cleaners’ were going in so we’d have to be out by ten?!!! Gobsmacked as it looked like it hadn’t been cleaned in months!!! It was a sales caravan so we had to endure people’s faces peering in also! So a one rating is apt enough ... by the way I left a bottle of antibacterial spray - please get the ‘cleaners’ to use it!!!”
“Absolutely shocking, terrible response from the manager emily hunt at hayling island. Accommodation was disgusting, I wish i had read reviews bevore going, I wont be going again. Parkdean let me and my family down and I won't waste another penny there”
