“Good Afternoon
We stayed at the above site at the beginning of September this year. We had stayed there last year in a private rental and loved the locations and on site facilities. However , we wanted to be nearer the lake and therefore booked with Parkdean. This was a big mistake as the cleanliness of the lodge left a lot to be desired!
After the first night we reported to reception there was a problem with the hot tub as it kept displaying an error message. There was also a broken glass on the decking near the hot tub. This was a particular concern with having a three year old. Also, the side strips on 3 of the kitchen cupboards were hanging off. That day someone looked at the hot tub however, the following day when we put it on the same error message showed up. Someone else Also called to re.ove the broken glass.The day after that someone stuck down the side strips on the cupboards but when we left on the fifth day, one of them was starting to come away again.
The main problem was the lack of proper cleaning. On the second day we went to put our three year old in the bath but noticed there were black specks in the water so let the bath out and used the shower in the end suite bathroom. Later that night I ran the bath again and once again the black specks appeared. We all just used the en suite shower after that.
However on our 4th day we were cleaning before leaving and discovered, to our horror, that the place where the shower was connected was covered I black moulded and this was obviously where the black specks came from!
We had noticed after our first night that there were a number of stains on the sofasbut had just put our towels over. Seeing the black mould was the last straw along with skirting boards throughout. I took photos of the dirty areas and sent them off to customer service. Their response did not address the mould or the lack of cleaning just thanked us for bringing this to their attention. I felt the response was generic as failed to address any of the concerns.
I certainly would not recommend this company to anyone, not entirely because the cleanlines left a lot to be desired but the lack of having the concerns addressed.”
“Just come back from Withensea site, family had a great time we had 2 caravans which were really good. helpful & friendly staff. My only complaint is regard children ridding E/ scooters on the roads, with cars having to avoid them. I thought that normal road rule applied, ie not private land. we will be returning”
“Lost payment tried to take from my bank again and mix mine and my son's booking up different numbers and references. When phoned I had to provide details of payment. When asked for full refund was told can't even though it's 10000000% their mistake. Canceling my 14 night stay for next year. Been there for many times but won't be using again after their complete failure and how they can't see difference in names reference number beyond stupid”
“I stayed at sycamore number 2 on Newquay and on arrival the caravan looked like it hadnt been cleaned there was some type of liquid spilt on the main door frame as well as marks on walls in main bedroom, brown stains on the kitchen floor and mould in main bedroom and bathroom and the double bed was completely covered in dog hairs they were on the mattress, bottom sheet, duvet and pillow cases aswell as a single bed never had any covers which i didnt realise until night time. I informed reception of these issues and asked them for new bed sheets for double and single as well as asking them to clean the caravan again as the caravan smelt dirty, there were stains on the carpets and dining stools also there were stains on the living room carpet that looked like dog feaces had been walked through the caravan which i therefore had to clean. I informed reception of all the issues camp was full so had nowhere else to go all we received was new bed sheets for the double and single we left the caravan with our dog for 5 hours and came back to our sheets on the patio in a bag for us to put on ourselves and the caravan looked no different from when we arrived when i asked at reception i was told it was cleaned again. So considering i spent £1300 on this holiday i am disgusted in the condition of the caravan and we left the park yesterday morning and we have cancelled our holiday with yourselves for next year and will be going elsewhere.”
“Having just returned from a holiday with Parkdean halfway through my break, I can honestly say I don’t know how they get away with the way they act. When I complained about the rude woman behind the bar, I received a very snotty email from a General manager called Nick Greenacre, who basically called me a liar without being there. If Nick Greenacre is the kind of jobsworth they put into their management rolls then there lies the problem. Disgusting company .Ng”
“Not even been yet but paid holiday early and still carried taking direct debit out of my bank, now they say its going to take 7 to 10 days to refund me what they owe also costing me money cos my other direct debits have been affected and will get charged by the bank”
“Refused a drink in the onsite bar due to not being able to download “ the app “. Not everyone has a smartphone. Two nights running I was embarrassed and upset due to the way I was spoken to by a horrible woman behind the bar in front of other guests. Went straight round to reception, but this was closed. This was 18:30. The next morning I left at 9am midway through my holiday. Reception apologised, but offered no solution. When booking the holiday I would not have parted with my money had I known that I would not be welcome in the bar because I don’t have a smartphone. Never felt so excluded. Parkdean are totally ignoring me now, which shows their level of professionalism. Never again with these cowboys. Holywell Bay holiday park Newquay.”
“Totally one of the worst company's I have ever encountered or had to unfortunately deal with - I tried to cancel my holiday due to an illness and they employed dodgy tactics to try and withhold monies paid - despite making me take out cancellation insurance when i originally booked. Very rude and unhelpful customer service staff, inefficient employees standards and overall a highly distressing and upsetting encounter. Do not waste your money and look for other more professional and honest organisations.”
“Terrible service, Stuart the sales guy is terrible and so is Rebecca.
The park is overrun with rats and no one cares
The staff are the most important unhelpful ever.
I will never go back.”
“The caravan was so dirty it was disgusting! Fusty smelling pillows & beds, i got bed bug bites all over my legs. We checked out after 36 hours & had booked 1 week. Nobody was really bothered about our holiday being ruined. The park is being managed dreadfully. Head office was just as bad, slow to reply & no care that our time & holiday was ruined. They just wanted to protect the money. I would avoid Park Dean all together they are the worst company I’ve ever dealt with for holidays, & I have about 10 a year. I’d rather deal with Vladimir Putin then deal with Park Dean again!️ 💁🏽♀️”
“I arrived at the caravan which was not clean as it had cobwebs everywhere and corks, sweet-papers under the cushions and also there was lipstick on a couple of the glasses. The crockery was not clean so I had to clean everything before use. The parking was awful as we had to park quite away from the caravan which is not ideal when the site is so hilly and you are unpacking the car. Work vans were parking in the visitor spaces so sometimes you could not get a space after you had been out. The vans should have parked near the entrance as there were a lot of space for the vans. The caravan had awful handles on all the doors as bits were coming away off the handles. It also said we would have free Wi-Fi but we didn’t have it. The swimming pool was ok but the showers were domestic ones that you could not get to temperature and should not be used in a complex like that. I have been on a few Parkdean sites and must say that this one ( Bideford, Devon ) is the worse one and would never go again. I waited for this holiday for 3 years because of covid and have never been so disappointed ever.”
“So we booked to stay at Romney Sands Kent on the 8th February,2022 with full details of our party of 5 (2 adults, 2 children and 1 infant) and paid in full.
After six and half weeks and 10 days to our holiday, we were contacted by this despicable company to say they wrongly advertised our lodge and that it only had capacity for maximum of 4 people. What utter Nonsense!!..
they told us the ‘only’ available accommodation that can take our family would require additional £157, you can’t even begin to script this!
They were obviously advertising the previously sold accommodation at higher prices and then offering refunds to customers who made earlier bookings at lower prices.. shameless company!
When I asked for my full refund including the cancellation insurance added to my booking as this wasn’t my fault, the lady put me on hold and after a 20 mins wait, offered me the ‘last’ accommodation on site that can take our family for only additional £40 as Parkdean was offering us £100 as a ‘gesture of goodwill’.
I told her thanks but I still want my full refund as I had had it by that time. On reading the reviews, it’s looking like this is actually a blessing in disguise and I’m hoping I actually get my refund. Please whatever you do, NEVER book your holiday with this MORALLY BANKRUPT JOKE OF A COMPANY!!”
“Are not understanding with people when having a little trouble paying the holiday. Only wanted to extended due payment by 5 days so can pay it off but no didnt want to help! Will not be going back with them again.”
“Stayed for a week at Sunnydale in Saltfleet. Caravan dirty. Poor cleaning despite covid pandemic. Green sticker on door to say cleaned and ready to use but far from it. Cleaned and then checked by a supervisor. Both inadequate. Lots of photos. Reported to reception on departure. No interest in helping. Used the excuse of not receiving notice of the problems despite the photo evidence. No explanation as to how this could happen and no real interest in engaging with paying guests. Disgusting customer service. Abysmal. Posting photos on social media to make others aware.”
“My grandparents who are both in their 80's have lived on Regent Bay Holiday Park (Parkdean Resorts) for 17 years! They were notified in the middle of a global pandemic that they would be evicted from the park, along with many other people. The park gave them 3 months to find elsewhere to live with very little explanation as to why this was happening! Thankfully we have been able to find them somewhere suitable to live with very little notice. The park which has beem home my grandparents for 17 years have dealt with the situation awfully with very little compasion shown. This corporate giant has since issued a £1500 bill to my retired 80 year old grandparents to 'disconnect' their caravan along with other ridiculous charges!!! Not only has this caused them a lot of unnecessary stress they have both been left extremely upset and let down! I do not understand how a company of this size can treat people like this in such a difficult time! They have clearly done this due to pure greed as they can now fill the caravans with holiday makers staying in the UK!!! I intend on seeking advice on this matter and will be sharing this with as many people as possible!!”
“We stayed at parkdean Whitley Bay resort from 13th to 17th September. The Caravan was Dusty, clear it had not been cleaned. Had to clean it and asked for a hoover. Microwave plate was the wrong one so not able to use, TV blew up and electric went. Asked for a comfortextra upgrade after booking through Sun holidays, if that was an upgrade then I'm the Queen of Sheba!!! Was told that all photos can be deceived on website! If that's the case then don't show photos if you can not provide as this disappointed us for our holiday plus if paying for an upgrade then it should be honoured!! The WiFi is appalling even though we paid for 2 devices, better off not supplying it! Despite this, would like to send our gratitude to Gloria, security officer who was very helpful when the TV blew up as she was quick in her response, helpful and friendly”
“Only booked for 4 days fortunately as so unhappy with Thorness Bay.
On arrival 10am (early Ferry towing a caravan) were told coukd have our allocated pitch until 2pm even though our pitch was Empty and reception were aware of this. Fortunately for us we already had family on site having arrived the day before experienceing the same problem. So we parked alongside them until we were able to pitch.
Toilets were disgusting. One toilet block to accommodate the whole site and the far shiwer cubicle in the ladies had poo in the corner and on the wall for 2 DAYS and they are supposed to be being cleaned twice a day. Also hair in the shower trays which looked like hadnt been cleaned out for days.
Restaurant was very disappointing. We missed breakfast the 2nd thinking it finished at 12 and arriving at half 11 so we all decided just to have a drink and wait for lunch to start at 12 for a baguette or panini asked bar staff if that was ok and they said not a problem. Waited til 12 tried to order on App wouldnt let us so went to bar to be told by same guy oh weve not got hardly anything just meatballs and curry.. (why couldnt he have told us this half an hour ago??!!)..
Went the following day for breakfast to be told.. Sorry we only have Pancakes we have no stock to do full breakfasts..
Then went this morning before we left for ferry to be told.. Sorry we have no GAS so we cant do breakfast..
Staff were very abruot noone stood at the door to explain or a sign apologising.. They waited for us to sit down sort children out and decide what we wanted and told us when we went up to bar..
Will definitely not be visiting again thats for sure..”
“Never ever use this company used for year and this year I had to do a cancellation due to medical reasons and they would only refund me £58 out of £290 that I paid I gave them nearly 40 days notice never book with them ever terrible cancellation policy keeping 80% of my money”
