We stayed at parkdean Whitley Bay resort from 13th to 17th September. The Caravan was Dusty, clear it had not been cleaned. Had to clean it and asked for a hoover. Microwave plate was the wrong one so not able to use, TV blew up and electric went. Asked for a comfortextra upgrade after booking through Sun holidays, if that was an upgrade then I'm the Queen of Sheba!!! Was told that all photos can be deceived on website! If that's the case then don't show photos if you can not provide as this disappointed us for our holiday plus if paying for an upgrade then it should be honoured!! The WiFi is appalling even though we paid for 2 devices, better off not supplying it! Despite this, would like to send our gratitude to Gloria, security officer who was very helpful when the TV blew up as she was quick in her response, helpful and friendly