I Went to Warmwell holiday park restaurant for breakfast. before checking out on Monday 20 October 2025. I Went to bar to order with my daughter as we had a £10 Parkdean food voucher so we couldn’t order on app. My daughter and I ordered our breakfasts at the bar and subsequently I went back to the bar to check if I had ordered my autistic granddaughters breakfast. I waited behind a customer to finish paying And then quickly asked the team member to add the breakfast apologising for any nuisance caused Almost immediately a man and a woman in their late 20s/ early 30s started hurling abuse at me for barging in front of them. I apologised profoundly and said I didn’t realise there was a queue and didn’t do it purposely. Also telling them I am deaf and didn’t hear them. I was met by another wall of abuse yelling at me and saying “ just because your old doesn’t give you a right to priority, you stupid old cow”. F***ing stupid old women she said to her partner. I raised my voice at them and said “There’s no need to be so rude”. Why are you doing this, just shut up. Which was met by another hurling of abuse focusing on my age and disability. I asked the staff at bar to get a manager as they were scaring me with their threatening abuse . They continued to call me names, repeatedly focusing on my age and disability and I asked them to cease as I have blood pressure and health problems and don’t need this stress and do not want to end up in hospital. To which the woman shouted “I’ll put you in hospital if you don’t apologise you f***ing ‘old’ bag. They were both laughing and the guy was getting really abusive . At that point I was very frightened and waved my walking stick at him in fear to go away . All that achieved was him goading me by saying “go on then, go on then, laughing and the pair of them laughing and saying “it’s working, look it’s working “. And then nudged my stick with his foot. I pleaded with the bar staff to help but all they did was say to them and myself this is a family holiday park tone it down and then told me to leave the queue and go and sit down as they had people to serve and that they would send a manager over to my table. At which point the woman thrust towards me and very threateningly said “Old C**t f**k off out through the scum entrance” and they both started shouting they wouldn’t stop until they had an apology for jumping the queue. They were both highly agitated with a nervous energy.At no point did the staff or anyone come to my aid even though they were witnessing it all. They didn’t want to intervene . I was on my own clearly elderly, disabled and vulnerable. I went back to my family at the table trembling with shock and fear and in tears and felt very unwell. Some staff came to my table and the first thing the assistant reception manager said was “well you shouldn’t have jumped the Queue” I found myself trying to explain again that I did not realise there was a queue and was just adding my autistic granddaughters breakfast as I had forgot and was in a bit of a tiz! Also I had apologised and they wouldn’t listen. The outcome was my eldest daughter liasing with the two staff members about why no one had called security or come to my assistance. They had looked at the cctv and saw the incident but there was no sound so it was my word against the couple who were verbally attacking me. We all left , for fear of more abuse leaving our food still untouched on the table . And my two autistic grandchildren unable to do their promised activities, furthering the upset. We immediately checked out and left the park to return home. I have never felt so vulnerable in my life . We as a family do not feel we will ever be able to return to Warmwell again for fear of our safety. Which is sad because we really liked Warmwell and thought it was perfect for our family of multi disabled members. However, the nonchalant attitude of the staff and their failure to protect disabled and vulnerable guests indicates that it is not as friendly and welcoming as advertised.