Parkdean Customers services are unhelpful and rude. Having booked a sun holiday deal and paid for upgraded accomodation I recieved an email saying my holiday was cancelles as I had not paid the balance. I thought I had as I had used the manage my booking option and removed the entertainmemt passes (as there is no entertainmemt ) i thought I had then paid the remainder but it appears it had not went through. Despite 3 hours of phone calls withim minutes of recieving the cancellation email they refused to help in any way at all except asking me to rebook. No politeness,No understanding and despite the cancellation email saying they had tried to contact us several times they admited on the phone that they hadnt tried at all but still no chance you can have the holiday at the price you booked it at you need to rebook. customer service shocking. I will never give them another penny again. One extremely raging mum who is out of pocket by over £130 over a bill of £43 ... EditDelete Share