Ken Marrable
Ordered my first meal for Bonfire Night (Thursday) for the family... didn't turn up. Courier (Yodal) stated they couldn't find my well marked, well lit house (unlike Royal Mail, UPS, DPD etc.). Contacted P.E. Thursday (4.45 p.m.) and received an apology from the female on the line and she said she would arrange it to be re-delivered that evening or fresh pasta sent the next day... nothing. Friday... nothing. Saturday... nothing. Sunday an email from P.E. Customer Services which said... Ciao, We’re so sorry you’ve yet to receive a response to your query. We've had an influx of enquiries and so it’s been taking us longer than normal to assist with your pasta needs. Kindly bear with us – we promise a Customer Service Advisor will be in touch shortly – and please accept our apologies for any frustration caused during this delay to our service. Thank you so much for your patience. Grazie, I replied in Italian (in which I am fluent)... nothing. Sent the same message in English... nothing. Monday... nothing. Tuesday (by 13.00 hrs)... nothing. The pasta may be good but I haven't tasted any yet... P.E.'s delivery and customer service is absolutely shocking. If I could give no stars I would.
5 months ago
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Pasta Evangelists has a 4.43 average rating from 300 reviews

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