Diana Baylis
Most of the food was nice on the whole, but we experienced the following issues: In heavy rain, package was left in plant pot next to front door and was very badly damaged (I believe it says on your website that they are meant to be delivered through the letter box). 20 minutes after I found the package, I received a text message saying the delivery was coming in 9 minutes. Caper butter was missing. No labelling of any of the ingredients (had to sniff and taste some items to check what they were before using them). Received the wrong recipe card for one of the meals so had to go online and search for the 'how-to', luckily did find it online. One of the meat recipe cards was marked as vegetarian (assuming that's what the green dot signifies). Thankfully not a big issue for us personally since we do eat meat. Some of the portion sizes were quite small, especially considering the cost. "Wild Boar Ragu" did not resemble the advertised appearance at all. It was dry and contained virtually no meat - the meat in it certainly wasn't visible like it is in the photos - it was just a small pouch of sauce which was extremely inadequate for the amount of pasta. It's a shame because the flavours were good. Did not enjoy the "Tortelloni with Red Chicory,.. etc". It was so unpleasantly bitter that it tasted like something was wrong with it. This was unfortunate because bitterness aside, the other flavours in it were enjoyable, but the overpowering bitterness made it unpalatable. We had put all orders throughout April on hold because we were going to be away on holiday. After our first delivery, our future deliveries were taken off hold, changed to weekly and my card charged. I received an email receipt when the card was charged so was fortunately notified as soon as it happened, so I called phone number to tell them. The man I spoke to said he would sort it out, but it appears that he did nothing. After 2-3 more days with the delivery still listed as scheduled on my account, and the delivery day approaching, I had to email and inform them of what had happened a second time, and specifically request email confirmation that they would be cancelling the delivery, and refunding the payment to my card, to ensure that everything was in writing this time. This time they dealt with it the same day and did email me confirmation.
2 years ago

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