I was in store trying to buy trainers with an arch for my son in law.. the store had none the girl in the store advised me about arch cushion to put in the trainer.. bought it my son in law would not wear it he never even looked at it... so next day I took it back to the store the reaction was we don’t take shoe care products back .. when I purchased this item I was never told about this policy .. the girl said read the back of the receipt .. who reads the back of a receipt .. I’m very disappointed not only that the product couldn’t be returned also the staffs attitude if they had explained when I purchased the item I would have spoke first to my son in law... the item cost £11-50 as a pensioner this is not easy to throw away... sorry for the rant but maybe your employees should let customers know when they purchase this item.. Thankyou ...