Pavers Shoe Shop Reviews

Name: Pavers Shoe Shop
Address: Catherine House Northminster Business Park Northfield Lane Upper Poppleton, York
Rating: 3.63

3.6 Rating 234 Reviews

65 %

of reviewers recommend Pavers Shoe Shop

3.6

Based on 234 reviews

Customer Service
Communication Channels	Telephone

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Anonymous

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of extra wide shoes on the website. When the shoes arrived they were clearly marked as wide fit on the box and the shoes and of course they were too narrow. I returned them and was refunded the cost of the shoes but not the post and packing. As the shoes are not extra wide fit this seems unfair. I have contacted Pavers but had no response. There is no point buying other shoes if they are not correctly described. Would be a zero star review if I could get rid of the other star.”

Helpful Report

Posted 2 weeks ago

“I returned my new unworn boxed boots to store after purchasing them online (the sizes were incorrect hence the return) returns to store in person are free of charge. I asked for a refund which was done in store, however once I’d got home I checked my refund and realised they had deducted £3.99 from my refund!! I called the customer service team, who were uninterested and unhelpful. They said I’d been refunded the full amount (which I clearly haven’t!) and told me to call Paypal, who I paid with, PayPal confirmed pavers haven’t paid the full amount. Pavers still haven’t helped or sorted it out. Terrible service won’t ever use them again or recommend.”

Helpful Report

Posted 1 month ago

“Visited your shop at Newnham Court Garden Centre in Maidstone on the 28th April 2026. I was served by and very looked after by Lisa. She was more than helpful and went the extra mile with ensuring I purchased the right pair of shoes for my holiday. It is my favourite place to find shoes in the area. Well done Pavers!”

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Posted 6 months ago

“I was able to buy a lovely pair of summer shoes without any fuss and bother.”

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Posted 7 months ago

“I visited your Shop in the Hillers Garden Centre, Eastbourne, BN24 5BS. It was very well laid out, the displays were good, I was soon helped by a staff member, (the manager I think), who directed me to the shoes I needed, and found the right ones, which I was able to try. The staff were extremely helpful and supportive. A very pleasant experience. Thankyou.”

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Posted 8 months ago

“Always a great shoe shop, staff are soo helpful, i bought a pair of shoes today, and was served by sharon, she was so pleasant,polite and helpful👍, give this lady a payrise👍🙂. Many thanks, kev moore”

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Posted 9 months ago

“We went to to west bromwich pavers the lady who dealt with us very helpful my wife has a disability and she helped her to put the boots on top service”

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Posted 1 year ago

“Do not care that I did not receive my order”

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Posted 1 year ago

“I was very pleased with the service I received from the assistant today she was most helpful.I am extremely satisfied with my purchase.”

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Posted 1 year ago

“Ordered a pair of trainers on 25/05 was told 3-5 days Spoke to customer service today, the lady couldn’t have been ruder. Still no idea on a delivery date. I tried to explain what I was told and she just talked over me. I asked for a refund and she said yes. I asked if she wanted my card details and she immediately ranted about GDP and she would have them in the background She quickly put the phone down. Will add a lady Vicki at Ilkeston Pavers is very helpful, but she is reliant on despatch”

Helpful Report

Posted 1 year ago

“Pavers at Weavering we're very busy yesterday, so difficult for my husband to manoeuvre me and my wheelchair. However, Lisa soon rescued us and found a quieter place for us to park. Then she found several pairs of suitable shoes to fit my difficult swollen feet. I bought 2 pairs instead of 1! I always buy my shoes at Pavers, the staff are all very knowledgeable and helpful, and the shoes are good. Happy customer!”

Helpful Report

Posted 1 year ago

“Melissa in the Chester store is brilliant at her job absolutely brilliant many thanks.”

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Posted 1 year ago

“a very good shop with lovely shoes and sandals for all ages. the staff always helpfull”

Helpful Report

Posted 1 year ago

“A very helpful lady find the perfect work for me at Brigg garden centre. Very good customer service.”

Helpful Report

Posted 1 year ago

“I have been to Pavers many times and the selection by size is superb showing what is in stock. Allison at Bury is the most perfect assistant-very knowledgeable ,patient, pleasant and so helpful-i bought 3 pairs of shoes !!”

Helpful Report

Posted 1 year ago

“I am always able to find what I am looking for. The Pavers shop never fails to please me. Today Mary was very helpful as always. There is always a friendly greeting from the members of staff on arrival in the shop.”

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Posted 1 year ago

“Excellent quality goods and helpful friendly staff”

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Posted 1 year ago

“I like the comfort of Rieker so bought a pair of ankle boots two weeks ago costing £79.99. Wore them outside in the rain and my feet were soaking wet. Took them back to the shop only to be informed that they were not waterproof. Why would you pay £79.99 for a pair of boots which can't be worn in winter conditions? looked up Rieker advice and they confirm that their boots are not waterproof. Had I been advised of this I would not have bought them. They have just lost a regular customer.”

Helpful Report

Posted 1 year ago

“Clearly presented stock. Seats to try on. Assistants there to help and knew their stock.Very patient with undecided customers.”

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Posted 1 year ago

“Beware Pavers they don’t refund.”

Helpful Report

Posted 1 year ago

Pavers Shoe Shop is rated 3.6 based on 234 reviews