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Pavers Shoe Shop Reviews

3.6 Rating 196 Reviews

63 %

of reviewers recommend Pavers Shoe Shop

Company Reviews

3.6

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Read Pavers Shoe Shop Reviews

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, First order lost in transit, second order said was in transit, but wrong colour, tried to cancel order, agent said they were in transit and could not be cancelled, then all of a sudden they could, because they had not even been dispatched. This is day 20 waiting, now have to wait 5 days for a refund. Shocking service from a branded company. CAN NOT RECOMMEND.”

Posted 1 week ago

“I bought a pair of Paver shoes, I found them comfortable so I bought 2 more pair, same style, different colour. After a very short time (a few weeks) the soles became very weak, feeling every pebble I walked on and soaked water through the soles. Initially comfortable but definitely not value for money. No more Pavers for me.”

Posted 3 months ago

“Shocking service still no shoes nor refund after three weeks of my order.”

Posted 4 months ago

“Not so much the shop. The courier.( 4/11/2023) Approximately 5pm.. He knew he had right address, but he walked away without delivering package.. He pretended to be security conscious- but probably done it on purpose. The only courier ever- who never left the parcel in the hallway. !- item has been paid for but I didn't receive it!!!!..”

Posted 5 months ago

“I have a pair of your shoes which I bought a number of years ago, they are in red white and blue, a really lovely shoe, what has happened to the quality of your shoes now I have bought two pairs of shoes since and they are no where near the same quality, the soles are coming away from the toe area. I will not be buying any more. Yours sincerely Mrs L Holmes.”

Posted 11 months ago

“Just harvest credit card information then cancel the order to say they are not in stock, they are still available on the website over 15 hours later to buy but not in stock ? So why continue to collect people's payment details when you could just update your website to say out of stock ?”

Posted 1 year ago

“Extremely Bad customer service!! I bought 4 pairs only 3 turned up , they cancel the other pair , but when I call there was 200 in stock , they sent out another which never came . I complained which they send another pair after 14 called a large amount of emails . U sent two pairs back only to find that haven’t gone be me a full refund.. No idea Why and customer service doesn’t know the answer either, that’s what we got told today on the phone Horrendous experience!! Still waiting a reply for manager at r CEO Stuart paver”

Posted 1 year ago

“I recently bought 2 similar pairs of Paver shoes. But both have failed in the same way. Beneath the orthopaedic insole is a series of cut outs that presumably help the shoe to flex when walking but there is the problem. A replacement insole is needed which again fails due to the cut outs. Also cracks have appeared in the rubber sole so they cannot be worn in wet weather. I do not recommend this style of shoe from Pavers. Unfortunately the photos don't show the cut outs inside the shoe towards the toes.”

Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 1 star review on 22nd October 2022

Posted 1 year ago

“I placed my order on the website and paid for it. 3 days later I messaged Pavers to ask about delivery only to be told the goods were not in stock and I would have to wait 10/12working days for delivery.When I placed my order the goods were showing in stock.Surely if the goods were not in stock my money should not have been taken. Very poor customer service and in addition to this confusing email replies. Very disappointing service.”

Posted 1 year ago

“Promised delivery of shoes but still nothing received have messaged and called left number and Facebook message. No response just need to know for my holiday. Terrible customer service took my money quick!!!”

Posted 1 year ago

“No delivery, promised would be on time and obviously don't care”

Posted 1 year ago

“Phoned Pavers on the 1st of May. Ordered and paid for shoes for my wife’s birthday, which was the 11th of this month. I can get through to order another pair of shoes, but customer care is impossible to contact. The order operator couldn’t help either. My phone bill arrived yesterday, I pay £10 per month to cover calls(landline),but pavers is a premium number. Various emails, ignored. Still no shoes. Will never deal with this firm again.”

Posted 1 year ago

“I ordered a pair of trainers 29th March, I have had no correspondence from anyone one as they have still not arrived. I called and emailed last week and they said they would be here by now. Called today and they are lost in transit. They can not send another pair as they are out of stock but still selling them on there site. I have paid for next day delivery. I decided to call and after I was told that royal mail have lost them !!! I've spoken to royal mail and they haven't received them. ??? The lady put the phone down on me. My trainers were £64.00 !!!! So so disappointed 😞”

Posted 2 years ago

“Terrible Service. Two fails deliveries from two separate items. First item "lost in transit", second item sent to replace the first but thats now got a locating error. No communication or updates from company to explain this, only found out though my own contact. This item is a present which they now can't guarantee will get to me on time. Was told there was plenty of stock though.”

Posted 2 years ago

“Ordered two pairs of shoes online on 1st March ,one pair dispatched very quickly but no sign of the other pair contacted Pavers only to be informed they would be dispatched on the 24 th March ! Why not inform the customers at point of sale ? This is taking money under false pretences.”

Posted 2 years ago

“Had to return shoes that were uncomfortable. Because I did not tick additional 99p returns offer when I purchased the shoes, not only was my postage not refunded, but an additional £2.50 was also deducted, because their customer services department deemed that not to be a reasonable reason for return!! Never purchase from Pavers again and would not recommend EVER!”

Posted 2 years ago

“Received a pair of boots as a Christmas.present but needed a larger size. Have been in a covid positive household since the 23rd December so wanted to know how log I have to take them back to the store to change for a other size only to be told that Pavers will not exchange these. What disgusting customer services. Do not recommend at all. Now have a lovely pair of boots that I cannot wear and cannot exchange. Well done Paver.”

Posted 2 years ago

“Poor customer service. I ordered a pair of boots to receive an email notification less than an hour later telling me I was receiving a refund. I received no information as to why I was getting a refund. I had to enquire - and then was told (via automated email) due to high demand they couldn't fulfill my order. I would avoid disappointment and not bothering ordering - that was my first purchase attempt and won't try again.”

Posted 2 years ago

“Further to my previous review 18th November. Still no sign of shoes which were ordered 21st October, (now 4th December). If the company were to contact us to explain the situation it wouldn't be so bad. We have noticed that online shoppers are leaving mostly poor reviews, so would advise shopping in-store, and forget their online site.”

Posted 2 years ago

“Having trouble getting my refund.”

Posted 2 years ago

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Pavers Shoe Shop is rated 3.6 based on 196 reviews