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Pavers Shoe Shop Reviews

3.6 Rating 198 Reviews

63 %

of reviewers recommend Pavers Shoe Shop

Company Reviews

3.6

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Read Pavers Shoe Shop Reviews

About Pavers Shoe Shop:

Pavers Shoes is one of the UK’s leading comfort footwear specialists and is now an established multi-channel retailer.
As well as having over 100 outlets throughout the UK and Eire, we have invested heavily in catalogues and the internet in order to better serve their customers.

Visit Website

Phone:

0844 844 0809

Email:

helpdesk@pavers.co.uk

Location:

Catherine House Northminster Business Park Northfield Lane Upper Poppleton
York
YO26 6QU

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Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 1 star review on 22nd October 2022

Pavers Shoe Shop 5 star review on 30th September 2022

Pavers Shoe Shop 5 star review on 1st September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered boots online on the 6th December, apparently in stock. Thought that I was allowing reasonable time for them to be delivered by Christmas, as they are a present. Its nine days now and looking at the tracking they still have not been dispatched. Tried emailing but got a generic reply and tried phoning, no-one answers. If they ever do get dispatched they will fall into the void that is Royal Mail and I do not expect to receive them this side of Christmas. Pavers have my money, my sister does not have a gift. BUT, the silence from Pavers is the most stressful thing about the whole situation.”

Posted 3 years ago

“Ordered online after eight days no boots so chased blamed post office but said delivery would be by the end of the week not received when contacted via online chat message acknowledged but they are only available mon/Tuesday 10 to 4 obviously not properly set up to handle internet sales recently bought some walking boots from Evesham branch staff really helpful as they they have been on previous visits but certainly won’t use Pavers again.”

Posted 3 years ago

“2 pair sketches in window 2 prices 27.99 at shoes bag in middle no price checked with assistant to try on the sketches and saud what a great price 27.99 she even came to window checkout cost 47.99 spoke with manager who was unhelpful she says that fir bag so why have 2 prices at trainers you would not put 2 prices for 1 bag. very misleading which we said told assistant to change display !!!! I could have said this was false advertising etc but paid and left very annoyed if this us how u con customers I will certainly not visit again I would have been within my rights to say price in window us what we should have paid manager too stand off not worth grief daughter liked trainers so would not gave disappointed her”

Posted 3 years ago

“Do not order the shoes you get rob I been waiting over the 5 days for the shoes to com and still have nothing that was part of gift frustration come for the gift no the good they very good to take your money but , to deliver on time unreliable shame of them . J F”

Posted 3 years ago

“Was told by shop employee that Pavers don't do waterproof shoes or boots. They are fashion shoes. I bought a pair of boots online a while ago and they are useless in wet weather. Feet get soaked.”

Posted 3 years ago

“Ordered some slippers as a present paid for them and 24 hour delivery 5 working days later still waiting for them. They are still in Yorkshire Post office. Rang up and Sarah on the phone has a right attitude. Won't be buying or dealing with them again, poor stock levels at most shops too. What poor way to run a company. Shambles. Save yourself the stress and don't bother with them.”

Posted 3 years ago

“Disappointing yet again. . This company needs to get its act together ! For the second time Pavers have not followed the Trade description act 1968. They show pictures of shoes then send ones that are different to the pictures on the website. They first did this in March 2019 then again in May 2020. They are not learning and it puts me off ordering from them. It is particularly difficult under lockdown to send them back and no refund until they are returned. In both cases I ordered a black sole and they sent beige.”

Posted 3 years ago

“Pavers shoes are no longer the quality they used to be one's I have purchased over the past 18months have ended up in the bin the materials used on the soles just fall apart with very little wear.I purchased a pair of expensive waterproof boots with non slip soles holes & a split appeared in the soles & the soles were parting company from the uppers poor quality the shoe repair shop said they have noticed the quality is no longer what it used to be in pavers shoes - not fit for purpose - I won't be buying or recommending them again very disappointed”

Posted 4 years ago

“I bought a pair of Pavers 'ReLife' shoes and they are, by far, the worst pair of shoes I've ever owned! The fit was good in the shop but within the first few wears it became apparent that there was a flaw as one side was continually rubbing on the heel. On inspection I noticed there was a hard band just below the lip of the heel which wasn't so apparent on the opposite shoe. This caused quite bad rubbing on my heel to the point of bleeding. Clearly a flaw with the shoe due to poor manufacturing and quality control. I will never buy another pair of Pavers.”

Posted 4 years ago

“They have to be the most ignorant retailers I’ve ever come across. Deadly silent.. no explanation at all.”

Posted 4 years ago

“Bought a pair of boots from a Paver subsidiary, Jones Bootmaker. After an hour or so in light to moderate rain, the boots which I had had for a week, were soaked. I went to Jones Bootmaker to complain and return the substandard product. I was told by the staff and the customer advice people that the boots had not been sold as waterproof. They weren’t even water resistant. I complained that the sodden boots were not fit for purpose-all to no avail. Pavers and Jones and staff are terrible.”

Posted 4 years ago

“Hey friends please don’t buy any shoes from pavers shoe shop they are completely rubbish shoes and customer service is so rude I bought the shoes from them my wife is pregnant and she feeling tight I try to refund or exchange it they refused it Don’t go guys any more there please”

Posted 4 years ago

“Found a pair of suitable shoes for my work and when purchasing the attendent ask if I wanted them waterproofed at extra cost.Surly I would have hoped for waterproof shoes at £45.Got home and sprayed them myself,if I had more time to go elsewhere I would have left the shoes there.Very very dissapointed with Pavers.Will not be returning!!!”

Posted 4 years ago

“Despite trying to get my points across one of their shop assistant, I was going nowhere, and by email too they could not care less to find out why I was returning 2 pairs of slippers of the same brand they sell, let alone understanding why I thought these slippers not only were much smaller than the advertise size, but also NOT AS DESCRIBED. I paid p&p and I feel ripped off. Don't buy online from Pavers and I have been advising friends and family this since you run the risk to be ripped off.”

Posted 5 years ago

“Dreadful company who have just acquired Jones Bookmaker brand and refuse to support customers with genuine problems before 26/2/18. Do they want the Jones brand to have no value! Awful customer care....”

Posted 6 years ago

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Pavers Shoe Shop is rated 3.6 based on 198 reviews