Went to Inverurie Store with husband 03/04/2019 to spend over £50 on shoes for him - assistant was not very helpful and contradicted me when I pointed out that the sale rack was showing the wrong sizes ! . When I asked more info about the shoes protection e.g how long does it last etc - did not know . Then they asked if I wanted the box - I said no thankyou- they then automatically put into a brand Pavers canvas bag - which I thought at the time was a nice gesture - only to find that I had been charged for the bag when I got home ( which I wouldn't of taken if I had been asked/known) . As a secret shopper- more customer training required ?