In accordance with policy conditions I was required to advise of a new minor medical condition. My telephone conversation was a disaster as I felt the Customer Service Agent was trying to be obstructive, and at the least unhelpful. I asked about cancellation of cover and approached other Insurers for quotations which some interestingly were cheaper. I called back to cancel cover and the young lady I spoke to could not have been more helpful. She resolved my issue without any problems efficiently and speedily and to avoid inconvenience I continued with cover. Why did it need two telephone calls with all the aggro it entailed when as it transpires my problem could have been resolved without issue. Not impressed with my first telephone conversation as there appeared to be a lack of empathy and help.