“Despite several phone calls and two letters to your complaints team you have still not replied to and you have still not paid out my claim sent to you om the 4th of July Ihave taken this matter up with the ombudsman.”
“I made a claim for certain items due to major problems at Manchester Airport on the 23rd June this year. My claim,was submitted with receipts on the 4th of July,.I have still not been paid despite my several phone calls and a letter sent to to customer service, s to which I have not received a reply š”
“As you have chosen not to reply to my letter of complaint and have failed to pay my claim .you get me no choose but take up this matter with the ombudsman”
“There wasa total power failure on the 23rd June at all three terminals and hotels at Manchester Airport. As a result we took off 3and a half hours after our flight time and without any luggage which we did not get until 4 days later consequently my wife and l at to buy clothes and toiletries etc,we spend over 208euros l sent all the receipts to this company with a letter on the 4th July.we have still not been paid out.dispite a number of phone calls and letter”
“Used this company recently. Had 2 gold necklaces stolen during holiday, value, more than Ā£800. Stay sure paid out Ā£100. Total insult. They are using profit to advertise, rather than pay fair compensation to customers. Will avoid, like the plague”
“Declared a medical condition which was accepted. Now trying to avoid paying out when I was hospitalised for same condition. Contacting Ombusman next
.”
“Just had terrible experience with a member 0f your team 30 minutes on the phone and not got my details done asking wot was written on
my medical records my answer was 5 times don't no dont have axses to them. never mind my husband not started hes yet booked with you for last ten years so thanks for nothing”
“I took out a policy with this shower for my holiday at the end of June. I needed to make a claim. The staff were very unhelpful and rude and as use as a chocolate fireguard”
“Insurance was good value but claiming horrendous. Put in a claim over a month ago . Still not had pay out !
1st person I spoke to was so slow and didn't seem to know what she was doing.
Then they wanted bank details so I e mailed them....still no money.
Rang and told no bank details but they had called my bank . How could they if no details?
5 working days later still no money. Rang again and told information hadn't been sent to payment team ! Another 5 working days ! But will see what happens.
Asked to put complaint in. Told they would contact me in 48 hours. Not holding my breath !”
“The worst company I have ever dealt with. Its very getting a quote that saves a couple of pounds, but people beware if your traveling North America and need hospital treatment this company will do everything it can to avoid and delay settlement of your claim with well leave you bankrupt.”
“In March 2023 my hubby and I went to Australia to visit family for 5 wks , on our last week I had a fall which fractured my hip and pelvic floor , I was in the Gold Coast hospital four nights , they couldnāt opporate so I had to recover on pain killers , I wasnāt fit to fly so our flight was cancelled, on contacting my insurance they arranged for after care , as we only took our daily medication with us to last our holiday we had to visit our grandsons GP practice for prescriptions at a cost , as we are pensioners we donāt pay at home in the UK , James at paying to much was very helpful he arranged there medical team to speak to me , they arranged an ECG , Blood tests and a scan , as we were rating with family I was able to recover on crutches and strong pain killers , so wasnāt fit to fly so our holiday was extended to an extra 6 wks , James at pay to much arranged for a flight home and upgraded us to business class for comfort , at first it was only for me , but when i asked James why and told him that my hubby was 82 had health issues which were stated on the insurance and I was his carer the agreed for him to fly with me in business class ,a car picked us up to travel to airport and a taxi waiting on arrival in Uk on arriving home I collected all our receipts for expenses sent them to insurance which was dealt with by the post office and was paid quickly, so I have given 5 stars and would use again and already recommended to friends and family āŗļø”
“Nightmare never again would l use this insurance as got bitten on ankle had to go to doctors in New York gave them the insurance documents got back home got a bill for 600.00 dollars phoned insurance ask them to send form to complete never received one so got it online nightmare from beginning to end to long to explain what happened in the end l was worse of it cost me more money never would l use this company again .”
“Excellent service, the man i spoke to was very friendly and helpful could not help me enough, what I paid for my travel insurance was brilliant, would definitely recommend and I will be definitely using them again.
Many thanks”
“We went to Australia to see my Brother at the end of October. When we arrived one of our cases got lost, so we had to replace clothes and medication as we could not take all the medication in the hand luggage.
Our return flight in November was cancelled with no notice and moved to a later time, so we missed our connecting flights. We had no support from Turkish Airlines and ended up sleeping in the airport for 23 hours. We then flew to Istanbul to be told we weren't in their system even though we had the e tickets. We ended up paying Ā£1200 to get us back to the uk.
Our claim was declined and we've been told we can't claim for anything at all.
Absolutely disgusted. This company was recommended by a friend. We will never use them again nor would I recommend them to anyone else.”
“Just recently visited my daughter in Australia for 5 weeks unfortunately 2 weeks before we were due to fly back I had a bad fall and landed with my face on the pavement as you can imagine I was in a mess. My daughter took me to the hospital weāre I spent 5 and half hours having treatment and a scan on my head.I had severe bruising and a broken nose, was advised not to fly and to see my daughter GP in a week. He wrote a letter to the insurance company that in his opinion I shouldnāt fly because of bruising and swelling for at least ten days after my flight date home.They refused to cover cost of delaying my flight saying because I had no packing up my nose I was fit to fly.Absolutely disgusting I would never recommend this company to anyone.”
“I forgot to tick cruise cover whilst applying for my parents holiday. Totally my responsibility and my mistake. However I only found out months after applying. The company would not add on cruise cover once the policy had been processed so we were left with a useless policy and lost Ā£130. Looks like the small print wins again. Not all insurers have this money making rule in place. Many can amend the policy and simply charge a small amendment fee. Lesson learned.”
“spoke to Tyler as my holiday had been cancelled and i wanted to transfer my insurance to next year. this was dealt with very quickly and the transfer went through satisfactorily with just a small increase in premium. So thank you to paying to much and Tyler.”
“On 7th. March 2020, I booked and paid for an annual multi trip insurance through payingtoomuch.com for a cruise my wife and I were to undertake, as I had booked a cruise holiday with P&O for the Norwegian Fjords. The departure date was to be 5th. September. However, because of the corona virus issues, I received an e-mail to tell me thatļ»æļ»æ P&O Cruises have now made the decision to temporarily suspend all cruises for guests until 15th October 2020 meaning that our trip had been cancelled. P&O have now proposed to issue vouchers (or refunds) for the trip. My wife and I made the decision to simply put the cruise off until 2021. We intend to take the same/similar cruise but at this point, we have not been able to re- book it as we cannot yet confirm dates. We therefore re-booked for May 2021.
Clearly as Home office advice 10 days after we took out the policy, on 17th March prohibited travel abroad, we have not done so. I was wanting to know if there was anything I could do to amend/adjust or cancel the policy I have taken out or if it could simply be deferred to include this new cruise.ļ»æ I sent the request initially to the insurance company itself (not paying too much) and after a month (due, I imagine to the coronavirus issues) they responded and said they could not see any reason why this could not be done but said I had to contact the broker to confirm. I then sent the request to paying too much who e-mailed me back saying "We would be very happy to look into amending the policy to cover new (even provisional) dates, but canāt do so directly via email Iām afraid. Please contact our team on 01243 784000 and we will be pleased to assist you further." Which I duly did and was told by a very rude representative - Tyler, who indicated that the previous correspondents were wrong in giving me that advice "I am a team leader and I know what I am talking about". He informed me that I only had 2 options 1. let the policy run its course - but I wasn't going anywhere for the next 10 months and the policy would have expired by the time my cruse set sail. or 2. cancel and receive around half my premium back!
Shoddy customer service, I imagine by Tyler as the others within the organisation seemed to view my request positively.”
