“When I tried to go On line to see my insurance details I was unable to access my account, it did not recognise my email address or my pass word. On line it says the office lines are active till 20 30pm, when I rang it says office is closed at 18 30. When I rang the next day at 9 am they confirmed the email address was the one I had used previously.”
“I couldn't find the print-out of my travel insurance with Paying Too Much and then found I couldn't access the documents on the website, as I had been able to do previously. So I phoned you on 11 March, because I was going away in 2 days time, and was told I needed to be emailed a link which I would receive within 2 hours. It didn't arrive so I phoned again and was told it had been "ordered" and would definitely come that day - which it didn't. So, I had to go abroad without my travel insurance document. The link eventually came on 17 March, 6 days after requested and 4 days into my holiday abroad! Fortunately, I haven't needed any assistance but I think that is pretty poor service!”
“It was a pleasant change to have a person discuss with me about my policy
It made it very easy for me and from my point of view a much better experience than going through an AI generated conversation thanks”
“I had to change my holiday - date and destination. I rang with trepidation but I needn't have worried the lady who took my call dealt with my request without any problems. I received the revised insurance document in less than half-an-hour. You cannot get any better than that”
“I purchased holiday insurance long before the holiday was to tske place, nearer the time l wanted to print out the information and certificate then forward it to a family member in the unlikely event that it is needed only to find that the page had expired and the link they gave didn't work. The website gave their hours for a Sunday as open until 4pm, so l rang and had the answering service stating open Monday to Friday. I strongly feel this should be pointed out at the time of purchase as if l had been traveling at the weekend or has occurance to need them l would have been unable to obtain these documents. This was not a cheap policy either.”
“Just recently got in touch with paying too much as had forgotten when my policy ended got everything sorted over the phone and then emailed me everything so good and professional”
