“I scoured my email history to find my policy documents. Could not find them. Phoned. Was promised an email with my policy documents. I did receive an email but it didn't have the policy documents. All it did was ask me to review the company. So I am doing that!”
“It did not make me happy at all!
Far too expensive and questionnaires insultingly invasive.
I was ill when l USA but chose ot to claim because of the vast amount of paperwork.”
“Accessing the website was simple - cost for the one week ski holiday to Canada was considerably more than a comparable week in Europe, but having said that far better than other websites for the same cover.
So purchased - all good.
The documents were not sent immediately, and I must have forgot all about it and only checked at the weekend - fortunately I had kept the reference number for the policy - and greatly relieved when I could retrieve the policy.
That's the one area I would suggest for complete piece of mind - confirmation of the purchased policy as soon as the payment as gone through.”
“I was recently diagnosed with 3 ITUs in pretty quick succession. When I rang to report this, I couldn’t believe that I was going to be charged an additional £328. The policy was for holidaying in Europe - not a more obscure destination! Needless to say I cancelled the policy and went elsewhere.”
“Firstly the background noise at call centre made it very difficult to hear the person I was dealing with. She did eventually succeed in quietening it.
Next problem was not accepting I could not give a date for the issue I was reporting when it involved someone with significant dementia. I understand the need but it can be impossible to give accurate information in some circumstances.”
“Always easy to get through to the appropriate department and Very Helpful aswell as Friendly Staff members.
I Do feel, however, that the recorded initial ‘introduction’ is Overly Lengthy in content - tho I can understand how ‘all bases’ are aiming to be covered. I suppose….”
