“I was recently diagnosed with 3 ITUs in pretty quick succession. When I rang to report this, I couldn’t believe that I was going to be charged an additional £328. The policy was for holidaying in Europe - not a more obscure destination! Needless to say I cancelled the policy and went elsewhere.”
“Firstly the background noise at call centre made it very difficult to hear the person I was dealing with. She did eventually succeed in quietening it.
Next problem was not accepting I could not give a date for the issue I was reporting when it involved someone with significant dementia. I understand the need but it can be impossible to give accurate information in some circumstances.”
“Always easy to get through to the appropriate department and Very Helpful aswell as Friendly Staff members.
I Do feel, however, that the recorded initial ‘introduction’ is Overly Lengthy in content - tho I can understand how ‘all bases’ are aiming to be covered. I suppose….”
“The agent had a very strong accent. I'm 75 with not great hearing so couldn't really understand what she was saying and felt she wasn't happy with me asking her to repeat herself”
“Service was exceptional. Came up with recommendations that were over £300 less than quotes from other Insurance Companies. I checked the cheapest company recommended on Trust Pilot and their reviews were excellent. Application was simple and smooth and documents were sent to my e mail almost immediately. Very impressed.”
“I spoke with a lady advisor yesterday who was extremely helpful with my request. All transactions completed within minutes. I thank you again for being so professional in your approach to myself and your business.”
