“How can one do a full and comprehensive review on just the process of buying the travel insurance - a quite straightforward process comparing price with the cover provided? Surely a true test would be if you had to claim, which in the past I have never had to do!”
“The telephone line was very bad it kept breaking up plus not sure English was first language as she could not spell my husbands middle name took about 4 attempts. Think there was only one member of staff on duty. I had to redial twice so I could speak to salesperson and then to Customer Services. Don’t think I would this company again.”
“Well I can't say it made me happy, £595
Wasnt exactly something to shout about, I've got to be honest, whe I first spoke to the advisor, I didn't feel too comfortable, but as the time went on it got better, I didn't like being called mam, I had to ring back for something, and the guy called me mam too, he was a little rude and raised his voice at one point, I think a little more training in the customer service dept may help, I've been in fashion retail for over 50 years and always made the customer feel special.”
“Finally got an annual travel policy that met my requirement but found the process tiresome 30+ minutes later plus had problems understanding the advisor and with the upmost respect poor English communication skills.”
“Well I’m not too happy as I thought the extra premium of £129 for me taking one more pill( medication) was far too excessive! Considering I have only 6 months left on this policy .”
“I settled on doing it online after making contact with agents in South Africa twice after phoning a UK landline I wasn't impressed with that experience. UK landlines should be answered by UK workers”
“Not completely happy as have requested twice to have days of travel altered by day earlier going out and day earlier coming back. Have got 2 lots of papers both carrying original dates.”
“We paid for Annual holiday insurance was told we would receive our policy through the post but no papers arrived.We had to contact the company to E Mail the policy over we were not very happy for the lack of communication.”
“Happy with quote but a problem later took several phone calls, at my expense, to sort it out. Ending with havington to go through whole procedure again just to add one extra medical problem.”
“Booked with you last year £247 annual policy for my husband & I this year it jumped to £625 what a difference was not happy but paid it, the only thing is we are both 80 now is that the reason for the hike in prices.”
“The most annoying thing was that I was trying to buy two separate policies for two holidays, but it made me fill in EVERYTHING again - I don't understand why data couldn't be saved with the option to edit. I didn't want an annual policy which might have been simpler, but that was not my choice.”
“The most annoying thing was that I was trying to buy two separate policies for two holidays, but it made me fill in EVERYTHING again - I don't understand why data couldn't be saved with the option to edit. I didn't want an annual policy which might have been simpler, but that was not my choice.”
